SB-21-17-008 – Rearview Camera Image May Not Display – 2017-2020 Tesla Model 3

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December 21, 2021 NHTSA CAMPAIGN NUMBER: 21V00D000

Rearview Camera Image May Not Display

A rearview camera that does not function reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V00D000

Manufacturer Tesla, Inc.

Components ELECTRICAL SYSTEM, VISIBILITY, BACK OVER PREVENTION

Potential Number of Units Affected 356,309

 

Summary

Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.

 

Remedy

Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-21-17-008.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Tesla has a Recall

 


SB-21-17-008
April 30, 2022

Retrofit the Trunk Lid Harness

Condition

For certain Model 3 vehicles, the manner in which the trunk lid harness is routed around the RH trunk lid hinge might cause it to kink or fatigue, and possibly damage the harness.

 

Correction

Inspect the vehicle for symptoms related to the condition. If symptoms are present, replace or retrofit the harness.

 

Parts Required

Part Number Description Quantity
1762505-00-B GROMMET SUPPORT, DECKLID HINGE, MODEL 3 1
1008327-00-A TIE, ARROWHEAD DOMED PUSH MNT WITH SEAL
1449724-00-A CBL TIE, 4″L, PA66,BK,UL94 V2
Or
1068789-00-G ASY,HARN,DECKLID,M3 1

 These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog.

 

Procedure

  1. Open the trunk, and inspect the condition of the trunk lid harness rubber armor where it routes around the RH trunk lid hinge.

 

  • If the rubber armor is torn, kinked, or damaged in any way, replace the trunk lid harness (refer to Service Manual procedure 17104502). Discontinue this procedure and use correction code S022117008.
  • If the rubber armor is in good condition, go to the next step.

 

  1. Release the rubber armor from the trunk lid, and inspect the coax cable within the armor (Figures 1 and 2).

 

  • If the coax cable has a yellow stripe – Replace the trunk lid harness (refer to Service Manual procedure 17104502). Discontinue this procedure and use correction code S022117008.
  • If the coax cable is all black – Fasten the rubber armor to the trunk lid and go to the next step.

 

  1. Use a plastic pry tool to release the push mount tie that attaches the rubber armor to the trunk lid at the RH trunk lid hinge (Figure 3).

 

  1. Use diagonal cutters to carefully cut and remove the old push mount tie from the rubber armor (Figure 4).

 

 NOTE: There is a slot in the rubber armor for the tie of the push mount tie.

 

  1. Install the grommet support onto the rubber armor so that the arrow on the support points up to the slot in the rubber armor (Figure 5).

 

  1. Thread a new push mount tie through the slot in the rubber armor (Figure 6), wrap the tie around the grommet support and rubber armor, and then loosely fasten the tie (Figure 7).

 

  1. Thread a cable tie into the lower end of the grommet support (Figure 8), wrap the tie around the grommet support, and then loosely fasten the tie (Figure 9).

 

  1. Install the push mount tie to the trunk lid (Figure 10).

 

  1. Position the grommet support so that it keeps the rubber armor away from the RH trunk lid hinge (Figure 11).

 

  1. Repeatedly open and close the trunk lid, and make sure that the rubber armor is not kinked or rubs against the RH trunk lid hinge (Figure 12).

 

 NOTE: It might be necessary to twist the grommet support and rubber armor slot over the push mount tie into a better position.

 

  1. After verifying the grommet support is in a satisfactory position, tighten, and then trim the ties (Figure 13).

 

 CAUTION: Do not tighten the ties so tight as to crush, crimp, or kink the rubber armor.

 

  1. Close the trunk.

 


Chronology :

– In June 2021, the Field Quality team observed a potential trend in trunk harness consumption in Service and initiated an engineering study.

– From June to August 2021, failure analyses were performed on harness samples that were replaced in Service. Based on this analysis, a root cause hypothesis was developed.

– From August to December 2021, cycle and recreation tests were performed to further assess the suspected root cause, determine whether the condition was potentially the result of another root cause, and assess the potential safety impact of the condition. In addition, design and manufacturing records were reviewed to identify the scope of a potentially affected vehicle population.

– On December 10, 2021, the team completed their investigation, confirming the suspected root cause, risk assessment, and affected vehicle population.

– On December 14, 2021, a recall determination was made.

– As of December 16, 2021, Tesla identified 2,301 warranty claims and 601 field reports (received between October 2017 and December 2021) that have been received for U.S. vehicles and that are related to or may be related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
TESLA MODEL 3 2017-2020

 


8 Associated Documents

Courtesy Customer Email Notice – M3 Trunk Harness

RMISC-21V00D-1671.pdf 322.448KB

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Defect Notice 573 Report

RCLRPT-21V00D-5923.PDF 214.321KB

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Recall Acknowledgement

RCAK-21V00D-5533.pdf 272.395KB

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Interim Owner Notification Letter(Part 577)

RIONL-21V00D-8373.pdf 71.857KB

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Remedy Instructions and TSB

RCRIT-21V00D-7649.pdf 898.487KB

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Owner Notification Letter(Part 577)

RCONL-21V00D-0331.pdf 72.145KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-21V00D-4303.PDF 211.138KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-21V00D-1987.PDF 211.241KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V00D&docType=RCL

 


 

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