January 29, 2021 NHTSA CAMPAIGN NUMBER: 21V035000
Center Display Can Lose Rearview Camera Image
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
NHTSA Campaign Number: 21V035000
Manufacturer Tesla, Inc.
Components EXTERIOR LIGHTING, VISIBILITY, BACK OVER PREVENTION
Potential Number of Units Affected 134,951
Summary
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Remedy
Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall is expected to begin March 30, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-21-21-001.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Tesla has a Recall
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| TESLA | MODEL S | 2012-2018 |
| TESLA | MODEL X | 2016-2018 |
2 Associated Documents
Recall Acknowledgement
RCAK-21V035-5245.pdf 645.543KB
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Open in new tab Defect Notice 573 Report
RCLRPT-21V035-4682.PDF 217.515KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V035&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
1 Associated Investigation
Loss of rearview camera
NHTSA ID: EA20003
Dated opened: November 12, 2020
On June 22, 2020, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE20-010 to investigate incidents of media control unit (MCU) failures resulting in loss of rearview camera in model year (MY) 2012-2015 Tesla Model S vehicles equipped with the NVIDIA Tegra 3 processor with an integrated 8GB eMMC NAND flash memory device. EMMC NAND flash devices have a finite lifespan based upon the number of program/erase (P/E) cycles. The subject MCU allegedly fails prematurely due to memory wear-out of the eMMC NAND flash. Tesla used the same MCU with the Tegra 3 processor in approximately 159 thousand 2012-2018 Model S and 2016-2018 Model X vehicles built by Tesla through early-2018. In response to ODI’s Information Request (IR) for PE20-010, Tesla provided ODI with 2,399 complaints and field reports, 7,777 warranty claims, and 4,746 non-warranty claims related to MCU replacements. The data show failure rates over 30 percent in certain build months and accelerating failure trends after 3 to 4 years-in-service.
According to Tesla, for subject vehicles equipped with the NVIDIA Tegra 3 processor with an integrated 8GB eMMC NAND flash memory device, the eMMC NAND cell hardware can fail when reaching lifetime wear, for which the eMMC controller has no available blocks to recover. With this failure mode, the only recovery available is a replacement of the eMMC device, achieved by physical part replacement of either the MCU assembly or visual control module subcomponent. Tesla provided the effects of MCU failure on vehicle function which result in loss of rearview/backup camera, loss of HVAC (defogging) setting controls (if the HVAC status was OFF status prior to failure.) There is also an impact on the advanced driver assistance support (ADAS), Autopilot system, and turn signal functionality due to the possible loss of audible chimes, driver sensing, and alerts associated with these vehicle functions. There are precedents for addressing defects that result in loss of either backup camera, defogging, or turn signal functions under safety recalls.
Tesla has implemented certain Over-The-Air or OTA updates to subject vehicles to mitigate the effects of MCU failure. These updates include firmware changes to reduce memory usage of the subject memory card, improve eMMC error correction and storage management strategies, changing the control logic for turn signal activation, and defaulting the HVAC system to Auto (71.6F) for drives after MCU failure to address windshield defogging. Tesla indicated that the MCU failures are likely to continue to occur in subject vehicles as vehicles continue to operate and use available memory in the 8GB eMMC NAND flash memory until 100% of units have failed.
An Engineering Analysis has been opened to further assess the scope, frequency, and safety-related consequences of the alleged defect.
The VOQs associated with the opening of this investigation are in the attachment to this resume.
- ►Car Rear View Camera Apply to Voltage Range From 12-24V DC Power ,With Flexible Vehicle Comatability 8M longer High Purity Copper,this is a License Plate Backup Camera without Monitor
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- 【Enhanced Starlight Night Vision】 Equipped with advanced Sony "Starvis" sensor, the dash cam captures sharp videos with enhanced details at extreme low light conditions. Make it a trustworthy guardian for your car all day and night.
- 【Backup Camera with Parking Assistance】 Backup camera shows rear view of the car by displaying high-resolution video streaming in the rear-view mirror. When the car is put into reverse, the screen image will display park assist lines for safe and easy parking.
- 【Loop Recording/G-sensor/Parking Monitor】 Loop Recording allows continuous recording even if the memory card reaches full capacity; G-sensor detects a sudden collision and locks the collision footage; Parking monitor functions as a surveillance camera system while the vehicle is off.
- 【Responsive 10" IPS Touch Screen】 10'' IPS anti-glare touch screen with 2.5d Glass, features better color reproduction, displays the real-time traffic on road with no lag. User-friendly interface is easy to operate with fast responsiveness.
- Plug and Play,Very easy installation.The system is powered by connecting to reverse lights for use when vehicle is in reverse gear. Or can be powered by directly connecting to a 12v source fuse box or cigarette lighter/power point/ignition switch for continuous use.
- Upgraded IP 69 Waterproof. High performance waterproof, never worry about water inside the camera. Color HD license plate camera with 149 degree viewing angle and 6 White LED Lights provide crystal clear color both at night and day.Camera is connected to monitor via direct wire (provided).
- Multifunctional 4.3 Inch LCD Display' Menu:You can adjust the parking lines's width,moving Left/Right/Up/Down to make it fits for the real condition.You can also turn it off if you do not want it.The image can be flipped between mirror (rear view) and facing (front view).You can use the camera as rear camera or front camera optional.
- 4.3 inch LCD display monitor equipped with magnetic bracket,You can rotate it 360 degrees,can be mount the monitor on dash or windshield.
- Installation instructions are included. Product has a 2 year warranty and life-time tech support,please contact us if you have any product questions.
- HEAVY-DUTY LICENSE PLATE FRAME BACKUP CAMERA: Perfect for all vehicles that us a standard US license plate, holds your car backup driving security. Not only it can offer the protection for license plate but also offer the stylish look
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- 170° WIDELY VIEWING ANGLE: To work perfectly, the viewing angle macro lens with mirror image give you a wide viewing horizon. License plate camera built high sensitive color CMOS image sensor to eliminates all the blind spots behind the car
- UPGRADE VERSION VEHICLE CAMERA: Hi-definition color pictures, sensitive real time and continuous, with the help of wired universal car reversing camera, you won’t be disturbed when you reverse your car even in adverse environment
- NIGHT VISION BETTER THAN IR LIGHTS: With 8 white LEDs, night vision reversing camera provides you realistic and comfortable images for night time or dark space backing up than other infrared camera
- 【Ultra HD Screen & Accurate Color】The backup camera is designed to eliminate blind spots and avoid obstacles when reversing. 680P Ultra HD picture shows a clear image for the driver. No more annoying blurry discoloration screen and picture, and displays the most ideal road condition.
- 【12 LED & Superior Night Version】12 LED super bright lights illuminates the images when daylight is low, and greatly enhances night vision with sharp images. The sensor will turn on the light automatically when you activate the reverse gear, which gives you the best view for parking.
- 【IP68 Waterproof & 140° View Adjustable Angle】The camera will be protected from powerful jets of water from any direction, such as rain and a car wash. Works well in extreme weather. Adjustable vertical 140° perfect viewing angle, which allows you to adjust the camera to a position that’s best for you, effectively reducing the accident rate.
- 【2 in1 Installation & Tools Included】Camera can be installed on license plate frame, or mounted on back, front, and side based on your preference. The camera or its mounting bracket will not take a lot of space on your license plate. Suitable for most 12V-24V vehicles, such as Jeeps, SUV, RV, VAN, etc.
- 【Best Customer Service】INCLAKE backup camera is guaranteed to provide a safe road trip.Feel free to contact us if you have any issues with the item.
- ►【Easy Installation】2021 Newly upgraded system simplies the wired connection that you only needs power to the monitor or camera and you can get the stable and clear image.
- ►【HD 1080P Image】It's a multi-tasker that offers clear graphics at an affordable price. 1080P high definition resolution that offers clear picture quality even at night.150 degree,wide viewing angle provides you larger visible area for safety even at night.
- ►【Multi-function Backing Camera】Rear View Hitch Camera is IP69 waterproof, Swtich Rear or front view etc function. Also upgraded camera that the bracket can be hidden under the license plate.
- ► 【Monitor Button Function】Guide Lines turn on/off through the buttons of the monitor,move the guide lines to right, left,up and down and adjust the line width. Also 4.3 inch monitor can switch Brightness/Contrast/Saturation/Tint/Language and reset.
- ► The system suit for old car or new car,back up camera reverse camera parking camera rear view camera for Vehicle,Car,Pickup Truck,SUV,Minivan and Sedans.We provide 2-year warranty and Free tech support and replacement service. We know you will be pleased with this camera. If you have any questions，just contact us.
- 【Stable and Vivid Image】With digital wireless transmission, CS-2 delivers a stable image without any interference from other signals such as Bluetooth. Equipped with a PC1058 sensor, the camera provides a vivid picture, which restores what you see behind your car directly.
- 【Accuracy - Top priority for parking】The bigger the camera angle is, the more image distortion you get when the angle over 110 degrees, which makes 110 degrees golden angle for parking. Together with the adjustable parking lines fit different heights camera installation place make CS-2 a trusted parking assistant.
- 【Ideal Camera】The waterproof standard of this camera is IP 68, the highest and lowest temperature resistance is -4°F~149°F, and the lumen rating is 0.1 at low light night. Therefore whether it is sunny or rainy, hot or cold, day or night, the camera always performs well.
- 【Easy Installation】The suction cup mount allows you to install the monitor on either windshield or dashboard. And there is no wire from monitor to camera, which eliminates the tedious installation process. What’s more, because the transmitter is cleverly designed inside the camera, there is no need to install it extra. All of these simplify the installation so that you can easily install it by yourself.
- 【Good Service】 Auto-vox offers clear user guide (installation video), 30-day money-back guarantee and 1-year warranty. 24 hours after-sales service and Professional technician team is available via our service email.
- Backup camera with IP69K waterproof IP rate.It designed with fully sealed glue filling craft, so it waterproof function is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside. NOTE: please separately order a suitable harness to complete installation if connect it to a factory radio/screen.
- Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
- Reverse camera housing is metal,small size and OEM style design. Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting).
- Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great night vision (low illumination level: 0.01Lux).
- Customer satisfaction is our top priority. NATIKA offer 30 days money back guarantee,24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support.
- Excellent Night Vision: 6 High brightness LED with Guide Lines On/Off, HD Color Rear (mirrored)/Front View (facing) Camera ,easily making your night vision as bright as daylight. You also can switch the camera to be a front view camera.
- IP69 Waterproof camera: Enjoy superior functionality even in pouring rain & violent storms. No need to worry about any fog/mist getting inside even when heavily flooded with water.
- 149˚ Rear Camera: 149 degrees wide angle rear view camera,give you a wide viewing vision, high sensitive color. Please note that this camera cannot be connected the encrypted displays,such as Pioneer's.
- Easy installation: Installation was easy with the very thin. You don't have to drill a wide hole in your trunk. You can do it yourself ,We provide installation instructions and after-sales technical guidance to help you with any installation issues.
- Reliable service&warranty: If you have any product questions,please contact us. 24-hours customer service and 2 years warranty is available
- 【Stable Digital Wireless Signal】: K7 uses digital wireless signal, so you can view your rear blind spot without interference and flicker. The wireless range (33ft) is wide enough to make it work with a range of everyday vehicles.
- 【Clear, High-Quality Images】: 5″ TFT-LCD screen has enough detail, contrast and color accuracy to distinguish objects, which helps details pop. The images on the screen are clear and readable, so you know you are safely reversing.
- 【Easier Installation】: K7 uses digital wireless technology to transmit the signal between the monitor and camera. Thus you don’t have to run cables from front to rear which is much annoying parts of wiring. It would save your time and make the wiring much more simple.
- 【Adjustable Reverse Camera】: You can choose the guideline and adjust the angle of the camera up or down to suit your vehicle. As the same guideline and angle aren’t ideal for both a low-to-the-ground sedan and a taller SUV.
- 【Good low-light Vision】: Even with only the reverse lights, the obstacle behind the car can't escape your eyes. Illumination can be as low as 0.1LUX (For your reference, a night with a full moon is rated at around 0.1 Lux while sunny day rated at around 10,000 Lux).
Last update on 2021-04-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-04-23 / Affiliate links / Images from Amazon Product Advertising API
