October 25, 2021 NHTSA CAMPAIGN NUMBER: 21V834000
Side Curtain Air Bag May Be Twisted/FMVSS 214, 226
A twisted side curtain air bag may improperly deploy, increasing the risk of injury or occupant ejection during a crash.
NHTSA Campaign Number: 21V834
Manufacturer Tesla, Inc.
Components AIR BAGS
Potential Number of Units Affected 2
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, “Side Impact Protection” and 226, “Ejection Mitigation.”
Tesla Service will inspect and realign the left and right side curtain air bag as necessary, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-21-20-006.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Tesla has a Recall
On certain Model 3 vehicles, the LH and/or RH curtain side airbag(s) may have been improperly secured to the interior rail roof during installation.
Inspect the vehicle for symptoms related to the condition. If symptoms are present, reinstall and re-secure the curtain side airbags to correct specifications.
|Inspect LH And RH Curtain Airbags; Both Curtain Airbags Already Installed Correctly||S012120006||0.55|
|Inspect LH And RH Curtain Airbags; Reinstall LH Curtain Airbag Correctly; RH Curtain Airbag Already Installed Correctly||S022120006||0.90|
|Inspect LH And RH Curtain Airbags; Reinstall RH Curtain Airbag Correctly; LH Curtain Airbag Already Installed Correctly||S032120006||0.90|
|Inspect LH And RH Curtain Airbags; Reinstall LH And RH Curtain Airbags Correctly||S042120006||1.10|
1. Remove the headliner (refer to Service Manual procedure 15203101 or 15203111).
2. Inspect the anti-twist printed lines (Figure 1) along the entire LH curtain airbag, from the bottom of the A-pillar (Figure 2) to the end of the C-pillar (Figure 3). Make sure that the printed lines are parallel and facing the interior cabin.
- If the printed lines are parallel and facing the interior cabin (Figures 1, 2, and 3), skip to step 5.
- If the printed lines are twisted (not parallel) (Figures 4 and 5), continue to step 3.
3. Remove the LH curtain airbag (refer to Service Manual procedure 20012002).
4. Adjust the curtain airbag so that the anti-twist printed lines are parallel (Figures 2 and 3), and then continue to step 5
NOTE: Make sure the anti-twist printed lines are lined up correctly as shown (Figures 2 and 3).
5. Inspect the anti-twist printed lines (Figure 1) along the entire RH curtain airbag, from the bottom of the A-pillar (Figure 2) to the end of the C-pillar (Figure 3). Make sure that the printed lines are parallel and facing the interior cabin.
- If the printed lines are parallel and facing the interior cabin (Figures 1, 2, and 3), no further action is necessary. Continue to step 6.
- If the printed lines are twisted (not parallel) (Figures 4 and 5), perform steps 3 and 4 for the RH curtain airbag, and then continue to step 6.
6. Install the LH and/or RH curtain airbag(s), if removed (refer to Service Manual procedure 20012002).
7. Install the headliner (refer to Service Manual procedure 15203101 or 15203111).
– Beginning on or about August 17, 2021, the Factory Quality team detected a twisted right-hand curtain side airbag on a U.S. Model 3, using the automated vision system on the manufacturing line. The Production Quality and Process Engineering team confirmed that a non-conformance was generated to inspect and, if necessary, repair the twisted condition. The non-conformance was reported as closed prior to factory gating.
– The Production Quality and Process Engineering team commenced an engineering study to confirm production records of the Model 3. Tesla Service inspected the vehicle and discovered a twisted right-hand curtain side airbag. The team determined that the non-conformance on the vehicle was closed without a full repair and repair confirmation.
– From late August to October 2021, the team conducted an investigation into all Model 3 production records, including images captured by vision inspection, repair records and repair confirmation notes. This investigation identified two additional VINs in the U.S., the records from which Tesla could not conclusively determine the left- and right-curtain side airbags were not twisted.
– On October 18, 2021, a recall determination was made.
2 Affected Products
6 Associated Documents
Noncompliance Notice 573 Report
Remedy Instructions and TSB
Recall 573 Report – 12/15/2021
Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2021-4
Latest Recalls Documents
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SB-21-20-006 Page 1 of 3 _ Tesla, Inc. Service Bulletin Inspect Curtain Airbags SB-21-20-006 October 26, 2021 Classification Section/Group Mobile Service Recall Bulletin 20 – Safety and Restraint Can Perform (where permitted) Model Year Model Country/Region Version 2020 – 2021 Model 3 Denmark, Germany, Norway, South Korea, United Kingdom, United States All The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition On certain Model 3 vehicles, the LH and/or RH curtain side airbag(s) may have been improperly secured to the interior rail roof during installation. Correction Inspect the vehicle for symptoms related to the condition. If symptoms are present, reinstall and re-secure the curtain side airbags to correct specifications. Correction Description Correction Time Inspect LH And RH Curtain Airbags; Both Curtain Airbags Already Installed Correctly S012120006 0.55 Inspect LH And RH Curtain Airbags; Reinstall LH Curtain Airbag Correctly; RH Curtain Airbag Already Installed Correctly S022120006 0.90 Inspect LH And RH Curtain Airbags; Reinstall RH Curtain Airbag Correctly; LH Curtain Airbag Already Installed Correctly S032120006 0.90 Inspect LH And RH Curtain Airbags; Reinstall LH And RH Curtain Airbags Correctly S042120006 1.10 SB-21-20-006 Page 2 of 3 _ Procedure 1. Remove the headliner (refer to Service Manual procedure 15203101 or 15203111). 2. Inspect the anti-twist printed lines (Figure 1) along the entire LH curtain airbag, from the bottom of the A-pillar (Figure 2) to the end of the C-pillar (Figure 3). Make sure that the printed lines are parallel and facing the interior cabin. • If the printed lines are parallel and facing the interior cabin (Figures 1, 2, and 3), skip to step 5. • If the printed lines are twisted (not parallel) (Figures 4 and 5), continue to step 3. Figure 1 – LH curtain airbag; RH similar Figure 2 – LH curtain airbag, front view; RH similar Curtain airbag Anti-twist printed lines A-pillar Curtain airbag Anti-twist printed lines SB-21-20-006 Page 3 of 3 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Figure 3 – LH curtain airbag, rear view; RH similar Figure 4 – Twisted curtain airbag; LH shown, RH similar Figure 5 – Twisted curtain airbag; LH shown, RH similar 3. Remove the LH curtain airbag (refer to Service Manual procedure 20012002). 4. Adjust the curtain airbag so that the anti-twist printed lines are parallel (Figures 2 and 3), and then continue to step 5 NOTE: Make sure the anti-twist printed lines are lined up correctly as shown (Figures 2 and 3). 5. Inspect the anti-twist printed lines (Figure 1) along the entire RH curtain airbag, from the bottom of the A-pillar (Figure 2) to the end of the C-pillar (Figure 3). Make sure that the printed lines are parallel and facing the interior cabin. • If the printed lines are parallel and facing the interior cabin (Figures 1, 2, and 3), no further action is necessary. Continue to step 6. • If the printed lines are twisted (not parallel) (Figures 4 and 5), perform steps 3 and 4 for the RH curtain airbag, and then continue to step 6. 6. Install the LH and/or RH curtain airbag(s), if removed (refer to Service Manual procedure 20012002). 7. Install the headliner (refer to Service Manual procedure 15203101 or 15203111). Curtain airbag Anti-twist printed lines C-pillar Curtain airbag Curtain airbag
3500 Deer Creek Road Palo Alto CA 94304 IMPORTANT SAFETY RECALL <Date> <Name> <Address> <Address 2> (if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, <VIN> NHTSA Recall No: 21V-834 Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc., has decided that certain Model Year 2020-2021 Model 3 vehicles fail to conform to Federal Motor Vehicle Safety Standard Nos. 214 (“Side Impact Protection”) and 226 (“Ejection Mitigation”). Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. A twisted side curtain air bag may not deploy properly, increasing the risk of injury or occupant ejection during a crash. WHAT TESLA WILL DO Tesla Service will inspect and realign the left and right side curtain air bag as necessary, free of charge. WHAT YOU SHOULD DO Please schedule a service appointment through your Tesla mobile app. Alternatively, if you wish to contact your nearest Tesla Service Center or require technical assistance, please visit www.----escape_sem_autolink_uri:941daefc01d8839c9c8cd65df56889f1----.com/findus or call 1-877-79- TESLA (1-877-798-3752). For awareness, the appointment will take approximately one hour to perform both the inspection and repair, if necessary. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a determination of a noncompliance pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.