January 22, 2024 NHTSA CAMPAIGN NUMBER: 24V035000
Rearview Image May Not Display
A rearview image that does not display while in reverse decreases the driver’s visibility and increases the risk of a crash.
NHTSA Campaign Number: 24V035
Manufacturer Tesla
, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 199,575
Summary
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.
Remedy
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters are expected to be mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-24-00-002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Tesla has a Recall
SB-24-00-002
January 26, 2024
Update Vehicle Software to Enable Rearview Camera Display
Condition
On certain vehicles equipped with Full Self-Driving (FSD) HW4 car computer and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100, the rearview camera image may not display on the touchscreen in compliance with FMVSS No. 111, S5.5.3.
Correction
Inspect the vehicle to determine if it’s running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100, and if needed, update the vehicle software to version 2023.44.30.7 or later.
Procedure
On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle software version.
- If the vehicle is operating with a software version earlier than 2023.44.30.7, or has software version 2023.44.100, update the software to version 44.30.7 or later (refer to Service Manual procedure 00020003; Model S, Model X, Model Y). Use correction code S022400002.
- If the vehicle is operating with software version 44.30.7 or later, no further action is necessary. Use correction code S012400002.
Remedy Instructions and TSB – SB-24-00-002 January 26, 2024
RCRIT-24V035-0676.pdf 204.045KB
Chronology :
– On December 26, 2023, Tesla began receiving reports of camera feeds not displaying on certain affected vehicles, including the rearview camera feed.
– Beginning on December 27, 2023, to January 5, 2024, Tesla assessed the reports and condition. As part of this activity, Tesla investigated telemetry from certain affected vehicles, the totality of which indicated a potential correlation between i2c transaction instability and an inability of the rearview camera to initialize and display imagery. The investigation identified a potential root cause as a prior revision to the i2c driver to correct noncritical read corruptions, which began deploying in late December 2023 as part of software release 2023.44.30.
– On December 28, 2023, as part of the ongoing investigation, Tesla began deploying an over-the-air software update to a small population of affected vehicles to revert the revision described above. This update, as further described in the remedy below, began deploying over-the-air to all affected vehicles on January 3, 2024.
– On January 8, 2024, Tesla completed its review of manufacturing records, confirming the risk assessment and affected population. On the same day, a containment hold was placed on new, undelivered vehicles to remedy them prior to delivery to customers.
– On January 12, 2024, a voluntary recall determination was made.
– As of January 22, 2024, Tesla has identified 81 warranty claims that may be related to the condition described above. Tesla is not aware of any crashes, injuries or deaths that may be related to this condition.
3 Affected Products
Vehicles
3 Associated Documents
Recall Acknowledgement
RCAK-24V035-9030.pdf 645.425KB
Defect Notice 573 Report
RCLRPT-24V035-6803.PDF 216.118KB
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-035
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Tesla, Inc. JAN 22, 2024 NHTSA Recall No. : 24V-035 Manufacturer Recall No. : SB-24-00-002 Manufacturer Information :
Manufacturer Name : Tesla, Inc.
Address : 1 Tesla Road
Austin TX 78725 Company phone : 6506815000
Population :
Number of potentially involved : 199,575 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Tesla Model S Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The subject population includes certain MY 2023 Model S, Model X and Model Y vehicles equipped with full self-driving computer 4.0 and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100.
Production Dates : JAN 07, 2023 – DEC 22, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Tesla Model X Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The subject population includes certain MY 2023 Model S, Model X and Model Y vehicles equipped with full self-driving computer 4.0 and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100.
Production Dates : DEC 14, 2022 – DEC 22, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-035 Page 2 Vehicle 3 : 2023-2023 Tesla Model Y Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The subject population includes certain MY 2023 Model S, Model X and Model Y vehicles equipped with full self-driving computer 4.0 and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100.
Production Dates : APR 24, 2023 – DEC 22, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On certain affected vehicles equipped with full self-driving computer 4.0 and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100, insufficient inter-integrated circuit protocol stability may prevent the rearview camera image from displaying in compliance with FMVSS No. 111, S5.5.3.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unavailability of the rearview camera display upon starting a backing event may affect the driver’s rear visibility and increase the risk of a collision. The driver may continue to reverse the vehicle by performing a shoulder check and using their mirrors.
Description of the Cause : NR Identification of Any Warning
that can Occur : If the condition is present, the rearview camera display will appear blank when the vehicle is shifted to Reverse. Involved Components : Component Name 1 : Vehicle Software
Component Description : Software release versions 2023.44.30 through 2023.44.30.6, and 2023.44.100. Component Part Number : NR Supplier Identification : Component Manufacturer The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-035 Page 3 Name : Tesla, Inc. Address : 1 Tesla Road
Austin Texas 78725 Country : United States Chronology :
– On December 26, 2023, Tesla began receiving reports of camera feeds not displaying on certain affected vehicles, including the rearview camera feed. – Beginning on December 27, 2023, to January 5, 2024, Tesla assessed the reports and condition. As part of this activity, Tesla investigated telemetry from certain affected vehicles, the totality of which indicated a potential correlation between i2c transaction instability and an inability of the rearview camera to initialize and display imagery. The investigation identified a potential root cause as a prior revision to the i2c driver to correct non- critical read corruptions, which began deploying in late December 2023 as part of software release 2023.44.30. – On December 28, 2023, as part of the ongoing investigation, Tesla began deploying an over-the-air software update to a small population of affected vehicles to revert the revision described above. This update, as further described in the remedy below, began deploying over-the-air to all affected vehicles on January 3, 2024. – On January 8, 2024, Tesla completed its review of manufacturing records, confirming the risk assessment and affected population. On the same day, a containment hold was placed on new, undelivered vehicles to remedy them prior to delivery to customers. – On January 12, 2024, a voluntary recall determination was made. – As of January 22, 2024, Tesla has identified 81 warranty claims that may be related to the condition described above. Tesla is not aware of any crashes, injuries or deaths that may be related to this condition. Description of Remedy :
Description of Remedy Program : At no cost to customers, affected vehicles received an over-the-air
software remedy, which began deploying on or shortly after December 28, 2023, with software release 2023.44.30.7. Software release 2023.44.30.7 or a later release incorporates sufficient inter-integrated circuit protocol stability to allow the rearview camera image to display in compliance with FMVSS No. 111, S5.5.3. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement to owners because there is no paid repair relating to the underlying condition and owners received the remedy free of charge with an OTA software release.
How Remedy Component Differs On certain affected vehicles equipped with full self-driving computer 4.0,
software release version 2023.44.30 through 2023.44.30.6, and The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-035
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : 2023.44.100, may have lacked sufficient inter-integrated circuit protocol stability to allow the rearview camera image to display in compliance with FMVSS No. 111, S5.5.3, whereas software release 2023.44.30.7 or a later release incorporates sufficient inter-integrated circuit protocol stability to allow the rearview camera image to display in compliance with FMVSS No. 111, S5.5.3. Identify How/When Recall Condition was Corrected in Production : Beginning on January 6, 2024, software release 2023.44.100.1 was introduced in production, which incorporates sufficient inter-integrated circuit protocol stability to allow the rearview camera image to display in compliance with FMVSS No. 111, S5.5.3. Recall Schedule :
Description of Recall Schedule : All Tesla stores and service centers will be notified about this recall on or
shortly after January 24, 2024. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7.
Planned Dealer Notification Date : JAN 24, 2024 – JAN 24, 2024
Planned Owner Notification Date : MAR 22, 2024 – MAR 22, 2024
* NR – Not Reported
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SB-24-00-002 Page 1 of 1
For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com
Tesla, Inc.
Service Bulletin
Update Vehicle Software to Enable Rearview Camera Display
SB-24-00-002
January 26, 2024
Classification
Section/Group
Mobile Service
Configuration
Recall Bulletin
00 – Inspection & Service
Can Perform (where permitted)
HW4 Car Computer
Model Year
Model
Country/Region
Build Location
2023
Model S, Model X, Model Y
North America
All
The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle.
Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a software update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions.
Condition
On certain vehicles equipped with Full Self-Driving (FSD) HW4 car computer and running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100, the rearview camera image may not display on the touchscreen in compliance with FMVSS No. 111, S5.5.3.
Correction
Inspect the vehicle to determine if it’s running a software release version from 2023.44.30 through 2023.44.30.6, or 2023.44.100, and if needed, update the vehicle software to version 2023.44.30.7 or later.
Correction Description
Correction
Time
Inspect Vehicle Software Version; No Update Necessary
S012400002
0.06
Inspect And Update Vehicle Software to Enable Rearview Camera Display
S022400002
0.06
Procedure
On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle software version.
• If the vehicle is operating with a software version earlier than 2023.44.30.7, or has software version 2023.44.100, update the software to version 2023.44.30.7 or later (refer to Service Manual procedure 00020003; Model S, Model X, Model Y). Use correction code S022400002.
• If the vehicle is operating with software version 2023.44.30.7 or later, no further action is necessary. Use correction code S012400002.
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