SB-23-17-006 – Forward-Facing Camera Misaligned – 2023 Tesla Model S, Model X & Model Y

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-489 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : JUL 14, 2023 NHTSA Recall No. : 23V-489 Manufacturer Recall No. : SB-23-17-006 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 1,337 Estimated percentage with defect : 80 % Vehicle Information : Vehicle 1 : 2023-2023 Tesla Model S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (MY) 2023 Model S, Model X and Model Y vehicles and was based upon a review of manufacturing records and onboard camera pitch angle data. Production Dates : JAN 24, 2023 – JUL 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Tesla Model X Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (MY) 2023 Model S, Model X and Model Y vehicles and was based upon a review of manufacturing records and onboard camera pitch angle data. Production Dates : JAN 17, 2023 – JUL 11, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-489 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2023-2023 Tesla Model Y Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (MY) 2023 Model S, Model X and Model Y vehicles and was based upon a review of manufacturing records and onboard camera pitch angle data. Production Dates : APR 27, 2023 – JUL 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain affected vehicles, the pitch angle of the forward-facing cameras may not be aligned to specification, which may cause certain active safety features to be unavailable, including automatic emergency braking, forward collision warning and lane keeping assist, without alerting the driver to their unavailability. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Unavailability of certain aforementioned active safety features without alerting the driver to their unavailability may cause the driver to rely on the unavailable features, which could increase the risk of a collision. Description of the Cause : NR Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Forward Bi-Camera Assembly Component Description : Model S/X Forward Facing Camera Assembly Component Part Number : 1738125-00-C Component Name 2 : Forward Bi-Camera Assembly Component Description : Model Y Forward Facing Camera Assembly Component Part Number : 1738125-00-C Part 573 Safety Recall Report 23V-489 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – Beginning on May 23, 2023, and continuing through June 9, 2023, Tesla investigated an increase in the number of certain MY 2023 Model S, Model X and Model Y customer vehicles with forward-facing cameras whose pitch angle was out of specification. – From June 9, 2023, to July 7, 2023, Tesla reviewed camera pitch angle data to assess the suspected root cause. In addition, Tesla began a risk assessment and also began a review of design specifications, manufacturing records and available vehicle data to identify the scope of a potentially affected vehicle population. – On July 7, 2023, Tesla completed its investigation and confirmed the suspected root cause, risk assessment, and affected vehicle population. A voluntary recall determination was made on the same day. – As of July 14, 2023, Tesla has identified 83 warranty claims and 2 field reports (received between June 8, 2023, and July 13, 2023) that may be related to the condition described above. Tesla is not aware of any crashes, injuries or deaths that may be related to this condition. Description of Remedy : Description of Remedy Program : At no cost to the customer, Tesla Service will inspect the pitch angle of the forward-facing cameras on affected vehicles and, where necessary, adjust the angle to specification. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement because there are no out of warranty repairs related to this condition. How Remedy Component Differs from Recalled Component : Confirmed adjustment of the pitch angle of the forward-facing cameras to specification. Identify How/When Recall Condition was Corrected in Production : Tesla reduced the factory specification range for the pitch angle of the forward-facing cameras and implemented a pre-delivery inspection requirement to verify the pitch angle of the forward-facing cameras where the pitch angle has not yet been confirmed to specification. Part 573 Safety Recall Report 23V-489 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified about this recall on or shortly after July 17, 2023. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : JUL 17, 2023 – JUL 17, 2023 Planned Owner Notification Date : SEP 12, 2023 – SEP 12, 2023 * NR – Not Reported

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SB-23-17-006 Page 1 of 1 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Tesla, Inc. Service Bulletin Inspect Forward Facing Camera Pitch Angle SB-23-17-006 July 19, 2023 Classification Section/Group Mobile Service Configuration Recall Bulletin 17 – Electrical Can Perform (where permitted) HW4 Model Year Model Country/Region Build Location 2023 Model S, Model X, Model Y All All The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a software update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition Some Model S, Model X, and Model Y vehicles may require adjustment to the forward facing camera pitch angle. Correction Inspect the vehicle for symptoms related to the condition. If symptoms are present, adjust the forward facing camera pitch angle to specification. Correction Description Correction Time Model S Model X Model Y Inspect The Forward Facing Camera Pitch Angle; No Adjustment Needed S012317006 0.18 0.24 0.18 Inspect The Forward Facing Camera Pitch Angle; Adjust To Required Specification S022317006 0.18 0.24 0.18 Special Tools 1053066-00-A CAMERA CALIBRATION TARGET 1448868-00-B PITCH ADJUSTMENT WRENCH These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog. Procedure Perform the forward facing camera pitch verification procedure (refer to Service Manual procedure 17221000 for Model S , Model X , or 17230600 for Model Y).

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