SB-21-17-008 – Rearview Camera Image May Not Display – 2017-2020 Tesla Model 3

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Subject: Model 3 Trunk Lid Harness Retrofit Tesla has decided to proactively recall model year 2017-2020 Model 3 vehicles to inspect and retrofit the trunk lid harness. Our records indicate that your vehicle(s), <VIN>, may be affected by this recall. On certain Model 3 vehicles, the trunk lid harness is equipped with a solid core coaxial cable that provides the rearview camera feed for visibility on the center display. Over time, repeated opening and closing of the trunk lid may cause excessive wear to the coaxial cable. If the wear causes the core of the coaxial cable to separate, the rearview camera feed is not visible on the center display. Unavailability of the rearview camera display may affect the driver’s rear view. We are not aware of any crashes or injuries relating to this condition. No immediate action is required if you own a Model 3 vehicle affected by this recall. If you experience a loss of rearview camera display, you may continue to operate the vehicle by performing a shoulder check and using your mirrors when backing. Tesla will contact you to schedule a service appointment when parts become available in your region and inspect and retrofit your vehicle, all free of charge. Thank you for being a Tesla customer, and we apologize for this inconvenience. Tesla | All Rights Reserved | 3500 Deer Creek Rd. Palo Alto CA 94304 Privacy

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13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL <Date> <Name> <Address> <Address 2> (if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, <VIN> NHTSA Recall No: 21V-00D Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in Model Year 2017-2020 Model 3 vehicles. Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL The Model 3 trunk harness is equipped with a solid core coaxial cable that provides the rearview camera feed for visibility on the center display. Over time, repeated opening and closing of the trunk lid may cause excessive wear to the coaxial cable. If the wear causes the core of the coaxial cable to separate, the rearview camera feed is not visible on the center display, affecting the driver’s rear view and increasing the risk of a crash. WHAT TESLA WILL DO At no charge to you, Tesla Service will inspect the trunk harness for wear. If wear is determined to be within specifications for the coaxial cable, Tesla Service will equip the harness with a guide protector to ensure a sufficient radius when the harness holds in a closed trunk state and prevent further wear. If wear is determined to be beyond the specifications for the coaxial cable, Tesla Service will install a new harness and guide protector, at no charge. WHAT YOU SHOULD DO At this time, there is no action you need to take. The guide protector to prevent further wear on the trunk harness in your vehicle is not yet available. We will notify you when parts are available. If you previously paid for a repair that addresses the recall described in this notice, you may be eligible for a refund. To verify eligibility and learn how to request a refund, please contact Tesla online by visiting www.tesla.com/support/ contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Additional detail can be found in our General Recall Reimbursement Plan, which is available online at https://www.tesla.com/sites/default/files/downloads/tesla-recallreimbursement- plan.pdf. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.

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SB-21-17-008 Page 1 of 5 _ Tesla, Inc. Service Bulletin Retrofit the Trunk Lid Harness SB-21-17-008 April 30, 2022 Classification Section/Group Mobile Service Configuration Recall Bulletin 17 – Electrical Can Perform (where permitted) All Model Year Model Country/Region Build Location 2017 – 2020 Model 3 North America, EMEA, China, Australia, Japan Fremont, Giga Shanghai The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition For certain Model 3 vehicles, the manner in which the trunk lid harness is routed around the RH trunk lid hinge might cause it to kink or fatigue, and possibly damage the harness. Correction Inspect the vehicle for symptoms related to the condition. If symptoms are present, replace or retrofit the harness. Correction Description Correction Time Inspect And Retrofit Trunk Lid Harness S012117008 0.05 Inspect And Replace Trunk Lid Harness S022117008 0.40 Part Number Description Quantity Parts Required 1762505-00-B 1008327-00-A 1449724-00-A 1068789-00-G GROMMET SUPPORT, DECKLID HINGE, MODEL 3 TIE, ARROWHEAD DOMED PUSH MNT WITH SEAL CBL TIE, 4″L, PA66,BK,UL94 V2 Or ASY,HARN,DECKLID,M3 1 1 1 1 These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog. Procedure 1. Open the trunk, and inspect the condition of the trunk lid harness rubber armor where it routes around the RH trunk lid hinge. • If the rubber armor is torn, kinked, or damaged in any way, replace the trunk lid harness (refer to Service Manual procedure 17104502). Discontinue this procedure and use correction code S022117008. • If the rubber armor is in good condition, go to the next step. SB-21-17-008 Page 2 of 5 _ 2. Release the rubber armor from the trunk lid, and inspect the coax cable within the armor (Figures 1 and 2). • If the coax cable has a yellow stripe – Replace the trunk lid harness (refer to Service Manual procedure 17104502). Discontinue this procedure and use correction code S022117008. • If the coax cable is all black – Fasten the rubber armor to the trunk lid and go to the next step. Figure 1 – Coaxial cable with yellow stripe Figure 2 – Coaxial cable without yellow stripe 3. Use a plastic pry tool to release the push mount tie that attaches the rubber armor to the trunk lid at the RH trunk lid hinge (Figure 3). Figure 3 4. Use diagonal cutters to carefully cut and remove the old push mount tie from the rubber armor (Figure 4). NOTE: There is a slot in the rubber armor for the tie of the push mount tie. Figure 4 – Cut push mount tie on dotted line Slot Cut Yellow stripe Stripe missing SB-21-17-008 Page 3 of 5 _ 5. Install the grommet support onto the rubber armor so that the arrow on the support points up to the slot in the rubber armor (Figure 5). Figure 5 – Align arrow on grommet support with slot in rubber armor 6. Thread a new push mount tie through the slot in the rubber armor (Figure 6), wrap the tie around the grommet support and rubber armor, and then loosely fasten the tie (Figure 7). NOTE: Pay close attention to how the push mount tie threads into the slot in Figure 6. Figure 6 Figure 7 7. Thread a cable tie into the lower end of the grommet support (Figure 8), wrap the tie around the grommet support, and then loosely fasten the tie (Figure 9). NOTE: Pay close attention to how the cable tie threads into the grommet support in Figure 8. Figure 8 Figure 9 SB-21-17-008 Page 4 of 5 _ 8. Install the push mount tie to the trunk lid (Figure 10). Figure 10 9. Position the grommet support so that it keeps the rubber armor away from the RH trunk lid hinge (Figure 11). Figure 11 10. Repeatedly open and close the trunk lid, and make sure that the rubber armor is not kinked or rubs against the RH trunk lid hinge (Figure 12). NOTE: It might be necessary to twist the grommet support and rubber armor slot over the push mount tie into a better position. Figure 12 SB-21-17-008 Page 5 of 5 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com 11. After verifying the grommet support is in a satisfactory position, tighten, and then trim the ties (Figure 13). CAUTION: Do not tighten the ties so tight as to crush, crimp, or kink the rubber armor. Figure 13 12. Close the trunk.

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13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL <Date> <Name> <Address> <Address 2> (if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, <VIN> NHTSA Recall No: 21V-00D Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in Model Year 2017-2020 Model 3 vehicles. Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL The Model 3 trunk harness is equipped with a solid core coaxial cable that provides the rearview camera feed for visibility on the center display. Over time, repeated opening and closing of the trunk lid may cause excessive wear to the coaxial cable. If the wear causes the core of the coaxial cable to separate, the rearview camera feed is not visible on the center display, affecting the driver’s rear view and increasing the risk of a crash. WHAT TESLA WILL DO At no charge to you, Tesla Service will inspect the trunk harness for wear. If wear is determined to be within specifications for the coaxial cable, Tesla Service will equip the harness with a guide protector to ensure a sufficient radius when the harness holds in a closed trunk state and prevent further wear. If wear is determined to be beyond the specifications for the coaxial cable, Tesla Service will install a new harness and guide protector, at no charge. WHAT YOU SHOULD DO Parts to repair your vehicle are available. Please schedule a service appointment through your Tesla mobile app. Alternatively, if you wish to contact your nearest Tesla Service Center or require technical assistance, please visit www.tesla.com/findus or call 1-877-79-TESLA (1-877-798-3752). For awareness, installing the guide protector will take only a few minutes, and replacing the trunk harness, if necessary, will take approximately 30 minutes. The repair may be completed by Tesla Mobile Service where available. If you previously paid for a repair that addresses the recall described in this notice, you may be eligible for a refund. To verify eligibility and learn how to request a refund, please contact Tesla online by visiting www.tesla.com/support/ contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Additional detail can be found in our General Recall Reimbursement Plan, which is available online at https://www.tesla.com/sites/default/files/downloads/tesla-recallreimbursement- plan.pdf. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00D The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : DEC 21, 2021 NHTSA Recall No. : 21V-00D Manufacturer Recall No. : SB-21-17-008 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 3500 Deer Creek Road Palo Alto CA 94304 Company phone : 650-413-4000 Population : Number of potentially involved : 356,309 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2020 Tesla Model 3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population includes all Model Year (“MY”) 2017 to 2020 Model 3 vehicles and was determined based on a review of design and manufacturing records. Production Dates : JUL 15, 2017 – SEP 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Model 3 trunk harness is equipped with a solid core coaxial cable that provides the rearview camera feed for visibility on the center display. Over time, repeated opening and closing of the trunk lid may cause excessive wear to the coaxial cable. If the wear causes the core of the coaxial cable to separate, the rearview camera feed is not visible on the center display. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Unavailability of the rearview camera display may affect the driver’s rear view and increase the risk of a collision. If there is a loss of rearview camera display, the driver can continue to operate the vehicle by performing a shoulder check and using their mirrors when backing. Description of the Cause : The coaxial cable is affixed to a harness on the trunk lid and extends or folds as the trunk opens and closes. When the trunk is in a closed state, the harness folds and may experience a tight bend radius, stressing the core of the cable. Identification of Any Warning that can Occur : Material wear on the harness may cause flickering or intermittent rearview camera visibility on the center display. Part 573 Safety Recall Report 21V-00D Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : ASY,HARN,DECKLID,M3 Component Description : MODEL 3 TRUNK HARNESS Component Part Number : 1068789-00-G Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – In June 2021, the Field Quality team observed a potential trend in trunk harness consumption in Service and initiated an engineering study. – From June to August 2021, failure analyses were performed on harness samples that were replaced in Service. Based on this analysis, a root cause hypothesis was developed. – From August to December 2021, cycle and recreation tests were performed to further assess the suspected root cause, determine whether the condition was potentially the result of another root cause, and assess the potential safety impact of the condition. In addition, design and manufacturing records were reviewed to identify the scope of a potentially affected vehicle population. – On December 10, 2021, the team completed their investigation, confirming the suspected root cause, risk assessment, and affected vehicle population. – On December 14, 2021, a recall determination was made. – As of December 16, 2021, Tesla identified 2,301 warranty claims and 601 field reports (received between October 2017 and December 2021) that have been received for U.S. vehicles and that are related to or may be related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition. Part 573 Safety Recall Report 21V-00D Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Tesla Service will inspect the trunk harness on affected vehicles for wear. If wear is determined to be within specifications for the coaxial cable, Tesla Service will equip the harness with a guide protector to ensure a sufficient radius when the harness holds in a closed trunk state and prevent further wear. If wear is determined to be beyond the specifications for the coaxial cable, Tesla Service will install a new harness and guide protector. Customers who paid to replace or service the trunk harness for this condition prior to the recall notification may be eligible for reimbursement per Tesla’s General Recall Reimbursement Plan. How Remedy Component Differs from Recalled Component : The remedy component will be equipped with a guide protector. Identify How/When Recall Condition was Corrected in Production : The recalled component was discontinued with the end of MY 2020 Model 3 vehicle production. MY 2021 Model 3 vehicles are equipped with a different harness design. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified on or shortly after December 23, 2021. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : DEC 23, 2021 – DEC 23, 2021 Planned Owner Notification Date : FEB 18, 2022 – FEB 18, 2022 * NR – Not Reported

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