SB-21-11-003 – Front Trunk Hood May Open Unexpectedly – 2014-2021 Tesla Model S

SEOCONTENT-START

Subject: Model S Trunk Secondary Latch & Striker Recall Tesla has decided to proactively recall certain model year 2014- 2021 Model S vehicles for inspection of the trunk’s secondary latch. Our records indicate that your vehicle(s), <VIN>, may be affected by this recall. On these vehicles, the latch assembly may be positioned too far back, preventing the secondary latch from properly engaging the trunk striker. If the trunk is inadvertently released while driving and the secondary latch is not engaged, the frunk may open without warning and obstruct the driver’s visibility. If the frunk is inadvertently released, the driver will receive an alert on the user interface. We are not aware of any crashes or injuries relating to this condition. Please schedule a service appointment using the Tesla app by selecting ‘Service’> ‘Request Service’ > ‘Other’ > ‘Something Else’ and in the ‘Describe Concern’ field, enter “Open Recall Repair – MS Frunk secondary Latch & Striker”. At your appointment, Tesla Service will inspect your vehicle and perform any necessary repairs, free of charge. Thank you for being a Tesla customer, and we apologize for this inconvenience. Tesla | All Rights Reserved | 3500 Deer Creek Rd. Palo Alto CA 94304 Privacy

**************************************************************************************************************

SB-21-11-003 Page 1 of 13 _ Tesla, Inc. Service Bulletin Readjust Hood Latch SB-21-11-003 December 29, 2021 Classification Section/Group Mobile Service Recall Bulletin 11 – Closures Can Perform (where permitted) Model Year Model Country/Region Version 2014 – 2021 Model S All All The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition On certain 2014 to 2021 Model S vehicles, the secondary hood latch may not latch to the frunk striker as designed. Correction Inspect the vehicle for the symptom related to the condition. If the symptom is present, readjust the hood latch to correct alignment specifications. Correction Description Correction Time Inspect Secondary Hood Latch Functionality; Operating As Designed S012111003 0.05 Inspect Secondary Hood Latch Functionality; Readjust Hood Latch; 2014 To 2016 (Front Fascia Applique Vehicles) S022111003 0.15 Inspect Secondary Hood Latch Functionality; Readjust Hood Latch; 2016 To 2021 (Refresh Vehicles) S032111003 0.30 Part Number Description Quantity If Necessary 1016456-00-B WSHR,6.0x18x1.6mm, EPOXY 1-6 This part number was current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog. Shop Supplies (if necessary) Ruler, measuring tape, or caliper Masking tape (any color but black) Black marker pen SB-21-11-003 Page 2 of 13 _ Procedure 1. Open the LH front door and lower the LH front window. 2. Press the brake pedal to turn on the drive rails. 3. Open the hood through the touchscreen (Figure 1). NOTE: Do not close the hood until instructed to do so. Figure 1 4. With the vehicle stationary, firmly press on the brake pedal, shift the vehicle into Drive, and then shift back to Park. NOTE: The warning messages “Front trunk open” (Figure 2) in the instrument cluster and “Front Trunk Unlatched” (Figure 3) in the touchscreen should appear when the vehicle is in Drive. Figure 2 SB-21-11-003 Page 3 of 13 _ Figure 3 5. Step out of the vehicle and attempt to fully open the hood. NOTE: The primary hood latch should have released the hood to a partially open state. • If the secondary hood latch prevents the hood from opening fully (Figure 4), the hood latch is working as designed. Close the hood and discontinue this procedure. • If the hood opens fully (Figure 5), the secondary hood latch is NOT working as designed. Continue with one of the procedures as follows: o 2014 to 2016 Front Fascia Applique Vehicles (Nose Cone) o 2016 to 2021 Vehicles (Refresh) Figure 4 Figure 5 SB-21-11-003 Page 4 of 13 _ 2014 to 2016 Front Fascia Applique Vehicles (Nose Cone) 1. Open the hood through the touchscreen (Figure 1) or key fob. 2. Wrap the lower portion of the hood latch striker with a piece of masking tape where the hood latch engages with the striker, as shown (Figure 6). Figure 6 3. Remove the front underhood apron (refer to Service Manual procedure 12251002). 4. Rotate the hood latch to the secondary position manually with a flathead screwdriver (Figure 7). Figure 7 SB-21-11-003 Page 5 of 13 _ 5. Generously mark the top portion of the hood latch with a black marker (Figure 8). NOTE: Promptly proceed to the next steps before the ink from the black marker dries. Ink will transfer to the hood latch striker masking tape during the next step. Figure 8 6. Slowly close the hood latch to the secondary hood latch only (Figure 9). Figure 9 7. Open the hood through the touchscreen (Figure 1) or key fob. SB-21-11-003 Page 6 of 13 _ 8. Measure with a caliper or ruler the distance between the rear of the hood latch striker and the bottom of the ink mark left by the secondary lever on the masking tape (Figure 10). Figure 10 9. Disconnect the hood latch electrical connector (Figure 11). Figure 11 10. Remove the bolts (x2) that attach the hood latch to the front end carrier (Figures 12 and 13). Figure 12 – RH hood latch bolt Figure 13 – LH hood latch bolt Ink mark left by the secondary hood latch SB-21-11-003 Page 7 of 13 _ 11. Determine the number of shims to be added to the hood latch bolts: • If the measured distance is 8–9 mm: add 1 shim to each bolt. • If measured distance is 6–7.9 mm: add 2 shims to each bolt. • If measured distance is 4–5.9 mm: add 3 shims to each bolt. 12. Position the shim(s) between the hood latch and the front end carrier, and then temporarily hand-tighten the LH hood latch bolt to the front end carrier. Repeat this step for the RH hood latch bolt. 13. Secure the hood latch by fully pushing down on the hood latch assembly (Figure 14), and then tighten the hood latch bolts (torque 8 Nm). Figure 14 – LH hood latch bolt shown; RH similar 14. Connect the hood latch electrical connector (Figure 11). 15. Remove the masking tape from the hood latch striker. 16. Slowly close the hood latch to the secondary hood latch only and attempt to open the hood. Verify that the secondary hood latch securely holds the hood in place. 17. Reinstall the components that were removed for access. SB-21-11-003 Page 8 of 13 _ 2016 to 2021 Vehicles (Refresh) 1. Open the hood through the touchscreen (Figure 1) or key fob. 2. Wrap the lower portion of the hood latch striker with a piece of masking tape where the hood latch engages with the striker, as shown (Figure 15). Figure 15 3. Remove the underhood storage unit (refer to Service Manual procedure 15242301). 4. Rotate the hood latch to the secondary position manually with a flathead screwdriver (Figure 16). Figure 16 SB-21-11-003 Page 9 of 13 _ 5. Generously mark the top portion of the hood latch with a black marker (Figure 17). NOTE: Promptly proceed to the next steps before the ink from the black marker dries. Ink will transfer to the hood latch striker masking tape during the next step. Figure 17 6. Slowly close the hood latch to the secondary hood latch only (Figure 18). Figure 18 7. Open the hood through the touchscreen (Figure 1) or key fob. SB-21-11-003 Page 10 of 13 _ 8. Measure with a caliper or ruler the distance between the back of the hood latch striker and the bottom of the ink mark left by the secondary lever on the masking tape (Figure 19). Figure 19 9. Remove the bolts (x4) that attach the front fascia bracket to the carrier assembly (Figure 20). Figure 20 Ink mark left by the secondary hood latch SB-21-11-003 Page 11 of 13 _ 10. Position the front fascia bracket away from the carrier assembly by folding up 2 shop towels, and then insert them underneath and between the front fascia bracket and carrier to increase the gap between hood latch and fascia (Figures 21 and 22). Figure 21 Figure 22 SB-21-11-003 Page 12 of 13 _ 11. Disconnect the hood latch electrical connector (Figure 23). Figure 23 12. Remove the bolts (x2) that attach the hood latch to the front end carrier (Figures 24 and 25). NOTE: Retain currently installed spacers, if present (Figure 26). Figure 24 Figure 25 Figure 26 13. Determine the number of shims to the added to the hood latch bolts: • If the measured distance is 8–9 mm: add 1 shim to each bolt. • If measured distance is 6–7.9 mm: add 2 shims to each bolt. • If measured distance is 4–5.9 mm: add 3 shims to each bolt. SB-21-11-003 Page 13 of 13 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com 14. Position the shim(s) between the hood latch, retained spacers (Figure 26), and the front end carrier, and then temporarily hand-tighten the LH hood latch bolt to the front end carrier. Repeat this step for the RH hood latch bolt. 15. Secure the hood latch by fully pushing down on the hood latch assembly (Figure 27), and then tighten the hood latch bolts (torque 8 Nm). Figure 27 – LH hood latch bolt shown, RH similar 16. Connect the hood latch electrical connector (Figure 23). 17. Remove the masking tape from the hood latch striker. 18. Slowly close the hood latch to the secondary hood latch only and attempt to open the hood. Verify that the secondary hood latch securely holds the hood in place. 19. Reinstall the components that were removed for access.

**************************************************************************************************************

13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL <Date> <Name> <Address> <Address 2> (if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, <VIN> NHTSA Recall No: 21V-00B Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that certain Model Year 2014-2021 Model S vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) No. 113 “Hood Latch System.” Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL The front trunk latch assembly may be misaligned during vehicle production, preventing the secondary hood latch from engaging as required by FMVSS No. 113. If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could open unexpectedly, obstructing the driver’s view and increasing the risk of a crash. WHAT TESLA WILL DO At no charge to you, Tesla Service will inspect and reposition the latch assembly as necessary. WHAT YOU SHOULD DO Please schedule a service appointment through your Tesla mobile app. Alternatively, if you wish to contact your nearest Tesla Service Center or require technical assistance, please visit www.tesla.com/findus or call 1-877-79- TESLA (1-877-798-3752). For awareness, the inspection will take only a few minutes, and repositioning of the latch assembly, if necessary, will take approximately 20 minutes. The repair and the inspection may be completed by Tesla Mobile Service where available. If you previously paid for a repair that addresses the recall described in this notice, you may be eligible for a refund. To verify eligibility and learn how to request a refund, please contact Tesla online by visiting www.tesla.com/support/ contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Additional detail can be found in our General Recall Reimbursement Plan, which is available online at https://www.tesla.com/sites/default/files/downloads/tesla-recallreimbursement- plan.pdf. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00B The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : DEC 21, 2021 NHTSA Recall No. : 21V-00B Manufacturer Recall No. : SB-21-11-003 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 3500 Deer Creek Road Palo Alto CA 94304 Company phone : 650-413-4000 Population : Number of potentially involved : 119,009 Estimated percentage with defect : 14 % Vehicle Information : Vehicle 1 : 2014-2021 Tesla Model S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population includes select Model S vehicles and was determined based upon a review of design and manufacturing records. Production Dates : SEP 16, 2014 – DEC 23, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The secondary frunk latch actuates into position at the back of the frunk striker. On some Model S vehicles, the latch assembly may be aligned too far rearward. While this alignment does not impact latching of the primary latch with the frunk striker, it may prevent latching of the secondary latch. FMVSS 1 : 113 – Hood latch system FMVSS 2 : NR Description of the Safety Risk : If the primary latch is inadvertently released and the secondary latch is not engaged, the frunk may open without warning and obstruct the driver’s visibility, increasing the risk of a crash. Description of the Cause : Misalignment of the latch assembly during fitment of the frunk in manufacturing. Identification of Any Warning that can Occur : If the primary latch is inadvertently released, the driver will receive an alert on the user interface. Involved Components : Part 573 Safety Recall Report 21V-00B Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : ASSY, HOOD LATCH Component Description : HOOD LATCH Component Part Number : 1033011-00-A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : – In January 2021, the Field Quality team investigated a Model Year (“MY”) 2018- Model S vehicle whose frunk opened while in Drive. The secondary latch was found to be misaligned with the striker. The condition was recommended for study and engineering analysis. – From April to May 2021, an engineering study was conducted on Tesla’s internal vehicle fleet. Results were inconclusive. – From June to November 2021, a broader engineering study was conducted on customer Model S vehicles to understand the scope of vehicles potentially containing the condition. – From November to December 2021, Engineering teams reviewed the study results and performed tests on secondary latch actuation, including an analysis of the probability of retention. – In December 2021, Tesla completed its investigation of records, related testing and analysis, and confirmed the root cause, risk assessment, and affected population. – On December 14, 2021, a recall determination was made. – As of December 20, 2021, Tesla identified 4 warranty claims and 3 field reports (received between October 4, 2020 and December 20, 2021) that have been received for U.S. vehicles and are related to or may be related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to the condition. Part 573 Safety Recall Report 21V-00B Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Tesla Service will inspect the secondary frunk latch on affected vehicles. If the frunk is not properly retained by the secondary latch, the latch mechanism will be reassembled and repositioned to assure proper alignment. Customers who paid to replace or service their frunk latch for this condition prior to the recall notification may be eligible for reimbursement per Tesla’s General Recall Reimbursement Plan. How Remedy Component Differs from Recalled Component : Confirmation of the secondary frunk latch to correct alignment specifications. Identify How/When Recall Condition was Corrected in Production : The latch assembly in which the condition was identified ended production on December 23, 2020. Other model years and other Tesla models utilize a different latch assembly. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified on or shortly after December 23, 2021. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : DEC 23, 2021 – DEC 23, 2021 Planned Owner Notification Date : FEB 18, 2022 – FEB 18, 2022 * NR – Not Reported

**************************************************************************************************************

SEOCONTENT-END