SB-22-00-004 – Initial Delay In Rearview Image Display – 2018-2019 Tesla Model S, Model X, & 2017-2020 Model 3

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SB-22-00-004 Page 1 of 1 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Tesla, Inc. Service Bulletin Update Vehicle Firmware to Correct Time to Display Video from Rearview Camera SB-22-00-004 March 24, 2022 Classification Section/Group Mobile Service Configuration Recall Bulletin 00 – Inspection & Service Can Perform (where permitted) All Model Year Model Country/Region Build Location 2017 – 2020 Model 3, Model S, Model X North America, South Korea Fremont The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition Certain Model 3, Model S, and Model X vehicles equipped with Autopilot 2.5 and firmware version 2021.44.25 through 2021.44.25.2, upon shifting into reverse, may not display the video feed from the rearview camera within the required time. Correction Update the vehicle firmware to version 2021.44.30 or later. Correction Description Correction Time Inspect Vehicle Firmware Version; No Update Necessary S012200004 0.05 Inspect And Update Vehicle Firmware To Correct Time To Display Video From Rearview Camera S022200004 0.05 Procedure On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle firmware version.  If the vehicle is operating with a firmware version before 2021.44.25 or later than 2021.44.25.2, no further action is necessary. Use correction code S012200004.  If the vehicle is operating with firmware version 2021.44.25 through 2021.44.25.2, then update to version 2021.44.30 or later (refer to Service Manual procedure 00020003; Model 3, Model S, Model X). Use correction code S022200004.

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13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL <Date> <Name> <Address> <Address 2> (if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, <VIN> NHTSA Recall No: 22V-169 Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that certain Model Year (“MY”) 2018-2019 Model S and Model X and MY 2017-2020 Model 3 vehicles fail to conform to Federal Motor Vehicle Safety Standard (“FMVSS”) No. 111 “Rear Visibility.” Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL On affected vehicles, a software error may result in a computer reset, and if the driver starts a backing event while the computer resets, the rearview image may not display within 2 seconds of placing the vehicle in reverse as required by FMVSS 111. Delayed availability of the rearview camera image may affect the driver’s rear view and increase the risk of a crash. WHAT TESLA WILL DO Tesla remedied the noncompliance with a free over-the-air (“OTA”) software update that corrects the software error and ensures that the rearview image display timely appears upon placing the vehicle in reverse. WHAT YOU SHOULD DO Please check that your vehicle is running software version 2021.44.30 or any later release, all of which contain the remedy. You can check the software version running on your vehicle by tapping ‘Controls’ then ‘Software’ on your touchscreen. If your vehicle is running software version 2021.44.30 or any later release, then there is no further action that you need to take, and you may disregard this notice. If your vehicle is not running one of these software versions, then please install the latest pending software update through your Tesla app, or by tapping the yellow clock icon on your vehicle’s touchscreen and following the prompts. For awareness, software updates typically take between 20 to 60 minutes to complete. See www.tesla.com/support/software-updates for additional details on Tesla vehicle software updates. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details on adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. If you have any questions or need assistance installing the software update, please contact Tesla online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (1-877-798-3752). Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-169 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : MAR 18, 2022 NHTSA Recall No. : 22V-169 Manufacturer Recall No. : SB-22-00-004 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 947 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2020 Tesl Model 3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (“MY”) 2017-2020 Model 3, and 2018-2019 Model S and Model X vehicles that are equipped with Autopilot Computer 2.5 and running a firmware release between 2021.44.25 and 2021.44.25.2, inclusive, as of March 18, 2022. Production Dates : SEP 01, 2017 – MAY 29, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2018-2019 Tesla Model S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (“MY”) 2017-2020 Model 3, and 2018-2019 Model S and Model X vehicles that are equipped with Autopilot Computer 2.5 and running a firmware release between 2021.44.25 and 2021.44.25.2, inclusive, as of March 18, 2022. Production Dates : FEB 25, 2018 – JUL 22, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-169 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2018-2019 Tesla Model X Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year (“MY”) 2017-2020 Model 3, and 2018-2019 Model S and Model X vehicles that are equipped with Autopilot Computer 2.5 and running a firmware release between 2021.44.25 and 2021.44.25.2, inclusive, as of March 18, 2022. Production Dates : MAR 08, 2018 – AUG 08, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : On certain affected vehicles equipped with Autopilot Computer 2.5 and running a firmware release between 2021.44.25 and 2021.44.25.2, inclusive, the rearview image may not comply with FMVSS 111, S5.5.3, which requires display of the image within two seconds of the start of a backing event. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Delayed availability of the rearview camera display may affect the driver’s rear view and increase the risk of a collision. The driver may continue to reverse the vehicle by performing a shoulder check and using their mirrors. Description of the Cause : On certain affected vehicles, a software error introduced in firmware release 2021.44.25 and carried in firmware releases through 2021.44.25.2 may result in a computer reset. If the driver starts a backing event while the computer resets, the rearview image may not display within 2 seconds of placing the vehicle in reverse as required by FMVSS 111, S5.5.3. This computer reset does not affect other displays or vehicle controls found on the touchscreen. Identification of Any Warning that can Occur : With the condition present, the rearview camera display will appear blank when the vehicle is shifted to Reverse. Involved Components : Component Name 1 : Firmware Rel. 2021.44.25 through 2021.44.25.2 Component Description : N/A Component Part Number : N/A Part 573 Safety Recall Report 22V-169 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin Texas 78725 Country : United States Chronology : – On December 19, 2021, Tesla began deploying firmware release 2021.44.25 to a limited number of vehicles in the field. – Shortly thereafter, Tesla’s fleet monitoring tool identified an abnormal frequency of computer resets among Model 3 vehicles equipped with Autopilot Computer 2.5 and running firmware release 2021.44.25. – Over the following week, an engineering investigation into the condition identified a software error as a potential cause for further assessment. – As a precautionary measure, a firmware remedy was developed, validated and included in firmware release 2021.44.30, which began deployment to the vehicle fleet on December 30, 2021. – Beginning on February 9th 2022, following discussions with NHTSA’s Office of Vehicle Safety Compliance to review consumer complaints that alleged delayed or unavailable rearview image displays, Tesla initiated tests to assess the compliance of vehicles operating firmware release 2021.44.25. through 2021.44.25.2 with FMVSS 111, S5.5.3 . – In the following weeks, more than a dozen tests were conducted, along with a review of a set of vehicle data logs. Results of all the tests demonstrated compliance with FMVSS 111 S5.5.3. – On March 11, 2022, having confirmed the root cause and having completed a compliance assessment, and despite not finding a noncompliance in the tests that Tesla conducted, a recall determination was made out of an abundance of caution to recognize the potential presence of a noncompliance in affected vehicles, as first identified in consumer complaints. Part 573 Safety Recall Report 22V-169 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Firmware release 2021.44.30 or a later firmware release corrects the condition and ensures that the rearview image display complies with FMVSS 111 S5.5.3. Firmware release 2021.44.30 began over-the-air (“OTA”) deployment to the vehicle fleet on December 30, 2021. Owners of affected vehicles only need to install OTA firmware release 2021.44.30 or a later firmware release, which have all deployed OTA at no cost to owners. No service visit is necessary, and no further action is necessary from owners whose vehicles are equipped with firmware release 2021.44.30 or a later firmware release. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement to owners because there is no paid repair relating to the underlying condition and owners received the remedy free of charge with an OTA firmware release. How Remedy Component Differs from Recalled Component : Firmware releases between 2021.44.25 and 2021.44.25.2, inclusive, contain the condition and may prevent the rearview image display from complying with FMVSS 111, S5.5.3, whereas firmware release 2021.44.30 or a later firmware release corrects the condition and ensures compliance with FMVSS 111, S5.5.3. Identify How/When Recall Condition was Corrected in Production : The condition was not introduced on new vehicles in production. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified on or shortly after March 22, 2022. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : MAR 22, 2022 – MAR 22, 2022 Planned Owner Notification Date : MAY 17, 2022 – MAY 17, 2022 * NR – Not Reported

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