December 5, 2022 NHTSA CAMPAIGN NUMBER: 22V895000
Suspension Fasteners Improperly Tightened
A loose fastener can allow the lateral link to separate from the sub-frame, causing instability and increasing the risk of a crash.
NHTSA Campaign Number: 22V895
Manufacturer Tesla
, Inc.
Components SUSPENSION
Potential Number of Units Affected 9
Summary
Tesla, Inc. (Tesla) is recalling certain 2023 Model Y vehicles. The left-hand front suspension lateral link fasteners may not have been properly attached to the sub-frame.
Remedy
Tesla Service will tighten or replace the fasteners as necessary, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-22-31-002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Check if your Tesla has a Recall
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain Model Year 2023 Model Y vehicles. Our records show that you are the owner of a vehicle affected by this action.
REASON FOR THIS RECALL
The front suspension lateral link bolts may not have been secured to the correct specifications. This could cause the fasteners to loosen over time, which could cause the lateral link to separate from the sub-frame. If the fasteners become loose, a lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
WHAT TESLA WILL DO
At no charge to you, Tesla Service will tighten or replace the lateral link fasteners as necessary. Tesla Service will also replace lateral links or other components damaged due to this issue if any, free of charge
WHAT YOU SHOULD DO
Please schedule a service appointment through your Tesla mobile app. Alternatively, if you wish to contact your nearest Tesla Service Center or require technical assistance, please visit www.tesla.com/findus or call 1-877-79-TESLA (1-877-798-3752). For awareness, the appointment will take only a few minutes for the inspection, and up to about three and a half hours if a repair is necessary.
If you previously paid for a repair that addresses the recall described in this notice, you may be eligible for a refund.
To verify eligibility and learn how to request a refund, please contact Tesla online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Additional detail can be found in our General Recall Reimbursement Plan, which is available online at https://www.tesla.com/sites/default/files/downloads/tesla-recall-reimbursement-plan.pdf .
If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov.
Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days.
If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products .
SB-22-31-002
December 7, 2022
Inspect LH Front Lower Lateral Link
Condition
On certain Model Y vehicles, the fasteners that secure the left-hand (LH) front lower lateral link to the subframe may not have been torqued to internal specification. A fastener not torqued to specification may loosen over time or separate from the subframe, which could cause the lateral link to separate from the subframe.
Correction
Inspect and confirm that all bolts that secure the LH front lower lateral link to the subframe are torqued to internal specification. If symptoms relating to the condition are present, re-torque the bolt(s) and/or install new bolt(s) to internal specification.
Procedure
1. Remove the LH front wheel and release the LH side of the front aero shield to gain access to the LH front lower lateral link (refer to Service Manual procedure 31013402).
2. Perform a torque check on the bolts (x2) that attach the LH front lower lateral link to the subframe (torque 115 Nm) (Figure 1).
NOTE: If bolt(s) are not installed, install new bolt(s).
3. Install all parts that were removed for access.
Chronology of the Defect/Noncompliance Determination:
- Beginning late November 1, 2022, through early November 2, 2022, the production tool used to secure the left-hand (LH) front suspension lateral link to the subframe on affected vehicles manufactured at the Austin, TX, factory was offline due to a faulty sensor. (All affected vehicles completed production on November 2, 2022.) As a result, the procedure to secure the LH lateral link was performed manually by a technician who also validated the torques.
- On November 17, 2022, as part of a routine inspection prior to customer delivery, Tesla Service identified two fasteners that secure the LH lateral link to the subframe were not torqued to specification on one vehicle manufactured at the Austin, TX, factory during the time period the procedure was performed manually by a technician. Both fasteners were torqued to specification prior to customer delivery.
- On November 18, 2022, based on the finding in the November 17, 2022, inspection, Tesla Engineering began a risk assessment of the condition and began reviewing manufacturing records to assess the suspected root cause and identify the scope of a potentially affected vehicle population. As a precaution, vehicles not yet delivered to customers manufactured during the time period the procedure was performed manually by a technician were placed in containment for specific inspection of the LH lateral link fasteners prior to customer delivery. Between November 18 – 28, 2022, vehicles in pre-delivery containment were inspected to confirm that LH lateral link fasteners were torqued to specification.
- On November 22, 2022, as part of the inspections of vehicles in pre-delivery containment, two LH lateral link fasteners on one vehicle were identified as not torqued to specification. Both fasteners were torqued to specification prior to customer delivery.
- Late on November 23, 2022, Tesla Engineering completed its review of manufacturing records, confirming the suspected root cause, risk assessment, and affected population.
- On November 28, 2022, immediately upon returning from the Thanksgiving holiday, the condition and assessment were reviewed with leadership and a recall determination was made.
- On November 29, 2022, Tesla Service began proactively outreaching to affected customers to schedule service appointments to remedy the condition.
- As of December 5, 2022, customers of seven of the nine affected vehicles have scheduled appointments for service in December 2022 to remedy the condition.
- Also as of December 5, 2022, Tesla has not identified any warranty claims or field reports (received between November 2, 2022, and December 5, 2022) received for U.S. vehicles related to or potentially related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition.
- On December 9, 2022, Tesla Service learned of an occurrence of a customer Model Y with very low mileage built on November 2, 2022, at the Austin, TX, factory with a LH front suspension lateral link whose fasteners were not torqued to specification. Tesla Engineering began a review of manufacturing records to assess the root cause and identify the scope of a potentially affected vehicle population.
- On December 13, 2022, the assessment identified a suspected root cause to be no secondary check that the fasteners were torqued to specification because the technician’s manual entry of the torque value in the station controller may have inadvertently edited torque values automatically entered by the production tool to secure the right-hand (RH) front suspension lateral links and/or inadvertently bypassed torque non-conformances from being generated for the LH or RH lateral link for secondary checks that certain fasteners were torqued to specification. On December 14, 2022, the assessment identified 17 additional vehicles with potentially the same condition.
- On December 15, 2022, having completed a review of manufacturing records and confirming the suspected root cause, risk assessment and affected population, a recall determination was made to amend and expand recall 22V-895 to include the 17 additional vehicles identified.
- As of December 19, 2022, Tesla has identified one warranty claim and zero field reports (received between November 2, 2022, and December 19, 2022) for U.S. vehicles related to or potentially related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| TESLA | MODEL Y | 2023 |
9 Associated Documents
Recall Acknowledgement
RCAK-22V895-5226.pdf 645.608KB
Defect Notice 573 Report
RCLRPT-22V895-4457.PDF 214.048KB
Chronology
RMISC-22V895-3613.pdf 212.802KB
Chronology
RMISC-22V895-2204.pdf 127.754KB
Remedy Instructions and TSB
RCRIT-22V895-9195.pdf 176.106KB
Owner Notification Letter(Part 577)
RCONL-22V895-1221.pdf 21.153KB
Recall 573 Report-Amendment 1 – 12/22/2022
RCLRPT-22V895-1123.PDF 214.376KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V895-0364.PDF 211.134KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V895-8634.PDF 211.228KB
Latest Recalls Documents
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-895 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : DEC 05, 2022 NHTSA Recall No. : 22V-895 Manufacturer Recall No. : SB-22-31-002 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 9 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2023-2023 Tesla Y Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population includes select MY 2022 Model Y vehicles and was determined based upon a review of manufacturing records. Production Dates : NOV 02, 2022 – NOV 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The left-hand (LH) front suspension lateral link on Model Y vehicles is attached to the sub-frame using two fasteners. During production, the fasteners for the (LH) lateral link may not have been torqued to specification. If a fastener is not torqued to specification, the fastener may loosen over time or separate from the sub-frame, which could cause the lateral link to separate from the subframe. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both fasteners become loose enough or separate from the sub-frame such that the LH lateral link separates from the sub-frame, the wheel alignment could shift and cause instability, which may adversely impact vehicle controllability and increase the risk of a collision. Description of the Cause : The production tool used to secure the left-hand (LH) front suspension lateral link to the subframe experienced a faulty sensor that prevented the procedure from being completed with torque controls. (The production tool used to secure the right-hand (RH) front suspension lateral link to the subframe was unaffected.) As a result, the procedure to secure the LH lateral link was Part 573 Safety Recall Report 22V-895 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 performed manually by a technician who also validated the torques. On a small number of vehicles, the manual procedure to secure the LH lateral link may not have been performed and validated to specification. Identification of Any Warning that can Occur : If one or both fasteners that secure the LH lateral link to the sub-fame become loose, abnormal noise may occur and be detectable by the customer from the front suspension. Involved Components : Component Name 1 : BOLT,HF,M14-2.0×65,STL[109],ZNFL Component Description : Front lateral link to subframe bolt Component Part Number : 1109912-00-A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : See Chronology Document attached as a PDF. Description of Remedy : Description of Remedy Program : At no charge to the affected customers, Tesla Service will inspect affected vehicles to ensure that both fasteners that secure the LH front suspension lateral link to the sub-frame are torqued to specification. If a loose or missing fastener is found during the inspection, Tesla Service will retorque the fastener to specification. In the unlikely event that vehicle damage from a loose or missing fastener is found during the inspection, Tesla Service will replace the damaged component. How Remedy Component Differs from Recalled Component : Confirmed torque and angle of each fastener to the correct specifications. Part 573 Safety Recall Report 22V-895 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Tesla Manufacturing will further revise and formalize the process for a technician to be granted approval to review and close out nonconformances. Additional training and certification requirements will supplement current requirements before a technician is approved to close a non-conformance. Approval will be revoked for a technician who does not complete the revised process. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified on or shortly after December 8, 2022. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : DEC 08, 2022 – DEC 08, 2022 Planned Owner Notification Date : FEB 03, 2023 – FEB 03, 2023 * NR – Not Reported
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SB-22-31-002 Page 1 of 2 _ Tesla, Inc. Service Bulletin Inspect LH Front Lower Lateral Link SB-22-31-002 December 7, 2022 Classification Section/Group Mobile Service Configuration Recall Bulletin 31 – Suspension Can Perform (where permitted) All Model Year Model Country/Region Build Location 2023 Model Y North America Giga Austin The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a firmware update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition On certain Model Y vehicles, the fasteners that secure the left-hand (LH) front lower lateral link to the subframe may not have been torqued to internal specification. A fastener not torqued to specification may loosen over time or separate from the subframe, which could cause the lateral link to separate from the subframe. Correction Inspect and confirm that all bolts that secure the LH front lower lateral link to the subframe are torqued to internal specification. If symptoms relating to the condition are present, re-torque the bolt(s) and/or install new bolt(s) to internal specification. Correction Description Correction Time Inspect Vehicle; LH Front Lower Lateral Link to Subframe Bolts Already Properly Torqued S012231002 0.15 Inspect And Torque Both LH Front Lower Lateral Link To Subframe Bolts S022231002 0.15 Inspect, Install, And Torque LH Front Lower Lateral Link To Subframe Bolts S032231002 0.15 Part Number Description Quantity If Necessary 1109912-00-A BOLT,HF,M14-2.0X65,STL[109],ZNFL. 1–2 This part number was current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog. Shop Supplies THREADLOCKER, LOCTITE 222, PURPLE (000-0474-001) SB-22-31-002 Page 2 of 2 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Procedure 1. Remove the LH front wheel and release the LH side of the front aero shield to gain access to the LH front lower lateral link (refer to Service Manual procedure 31013402). 2. Perform a torque check on the bolts (x2) that attach the LH front lower lateral link to the subframe (torque 115 Nm) (Figure 1). NOTE: If bolt(s) are not installed, install new bolt(s). Figure 1 3. Install all parts that were removed for access.
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13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL
Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain Model Year 2023 Model Y vehicles. Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL The front suspension lateral link bolts may not have been secured to the correct specifications. This could cause the fasteners to loosen over time, which could cause the lateral link to separate from the sub-frame. If the fasteners become loose, a lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash. WHAT TESLA WILL DO At no charge to you, Tesla Service will tighten or replace the lateral link fasteners as necessary. Tesla Service will also replace lateral links or other components damaged due to this issue if any, free of charge WHAT YOU SHOULD DO Please schedule a service appointment through your Tesla mobile app. Alternatively, if you wish to contact your nearest Tesla Service Center or require technical assistance, please visit www.tesla.com/findus or call 1-877-79- TESLA (1-877-798-3752). For awareness, the appointment will take only a few minutes for the inspection, and up to about three and a half hours if a repair is necessary. If you previously paid for a repair that addresses the recall described in this notice, you may be eligible for a refund. To verify eligibility and learn how to request a refund, please contact Tesla online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Additional detail can be found in our General Recall Reimbursement Plan, which is available online at https://www.tesla.com/sites/default/files/ downloads/tesla-recall-reimbursement-plan.pdf. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-895 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : DEC 22, 2022 NHTSA Recall No. : 22V-895 Manufacturer Recall No. : SB-22-31-002 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 26 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2023-2023 Tesla Y Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population includes select MY 2022 Model Y vehicles and was determined based upon a review of manufacturing records. Production Dates : NOV 02, 2022 – NOV 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The front suspension lateral link on Model Y vehicles is attached to the subframe using two fasteners. During production, the fasteners for the lateral link may not have been torqued to specification. If a fastener is not torqued to specification, the fastener may loosen over time or separate from the subframe, which could cause the lateral link to separate from the sub-frame. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If one or both fasteners become loose enough or separate from the sub-frame such that a lateral link separates from the sub-frame, the wheel alignment could shift and cause instability, which may adversely impact vehicle controllability and increase the risk of a collision. Description of the Cause : The production tool used to secure the left-hand (LH) front suspension lateral link to the subframe experienced a faulty sensor that prevented the procedure from being completed with torque controls. As a result, the procedure to secure the LH lateral link was performed manually by a technician who also validated the torques. On a small number of vehicles, the manual procedure to secure the LH lateral link may not have been performed and validated to specification. In Part 573 Safety Recall Report 22V-895 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 addition, the technician’s manual entry of torque values into the station controller may have inadvertently edited torque values automatically entered by the production tool to secure the right-hand (RH) front suspension lateral link and/or inadvertently bypassed torque non-conformances from being generated for the RH lateral link for secondary checks that certain fasteners were torqued to specification. On a small number of vehicles, the inadvertence may have caused fasteners on the LH or RH front suspension lateral link from being torqued to specification. Identification of Any Warning that can Occur : If one or both fasteners that secure a lateral link to the sub-fame become loose, abnormal noise may occur and be detectable by the customer from the front suspension. Involved Components : Component Name 1 : BOLT,HF,M14-2.0×65,STL[109],ZNFL Component Description : Front lateral link to subframe bolt Component Part Number : 1109912-00-A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : See Chronology Document attached as a PDF. Part 573 Safety Recall Report 22V-895 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : At no charge to the affected customers, Tesla Service will inspect affected vehicles to ensure that both fasteners that secure the LH and RH front suspension lateral link to the sub-frame are torqued to specification. If a loose or missing fastener is found during the inspection, Tesla Service will re-torque the fastener to specification. In the unlikely event that vehicle damage from a loose or missing fastener is found during the inspection, Tesla Service will replace the damaged component. How Remedy Component Differs from Recalled Component : Confirmed torque and angle of each fastener to the correct specifications. Identify How/When Recall Condition was Corrected in Production : 1. Tesla Manufacturing will revise and formalize the process for a technician to be granted approval to review and close out nonconformances. Additional training and certification requirements will supplement current requirements before a technician is approved to close a non-conformance. Approval will be revoked for a technician who does not complete the revised process. 2. In addition, Tesla has revised the production staff who may enter manual torque entries as needed into the station controller to managers only. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified on or shortly after December 8, 2022. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : DEC 08, 2022 – DEC 08, 2022 Planned Owner Notification Date : FEB 03, 2023 – FEB 03, 2023 * NR – Not ReportedSEOCONTENT-END
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