November 15, 2022 NHTSA CAMPAIGN NUMBER: 22V844000
Taillight May Fail to Illuminate
A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 22V844
Manufacturer Tesla
, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 321,628
Summary
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Remedy
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-22-00-016.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Tesla has a Recall
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain model year 2023 Model 3 and 2020-2023 Model Y vehicles. Our records show that you are the owner of a vehicle affected by this action.
REASON FOR THIS RECALL
On affected vehicles, a software error may cause the tail lamps on one or both sides to illuminate intermittently which may cause false fault detections during the vehicle wake up process. A taillamp that intermittently illuminates may result in reduced visibility in dark conditions, which may increase the risk of a collision.
WHAT TESLA WILL DO
Tesla remedied this issue with a free over-the-air (“OTA”) software update that prevents false fault detections during the vehicle wake up process, which ensures that all taillamps operate as designed.
WHAT YOU SHOULD DO
Please check that your vehicle is running software version 2022.40.100, 2022.40.4 or any later release, all of which contain the remedy. You can check the software version running on your vehicle by tapping ‘Controls’ then ‘Software’ on your touchscreen. If your vehicle is running any one of the software versions listed above, then there is no further action that you need to take, and you may disregard this notice. If your vehicle is not running one of these software versions, then please install the latest pending software update through your Tesla app, or by tapping the yellow clock icon on your vehicle’s touchscreen and following the prompts. For awareness, software updates typically take between 20 to 60 minutes to complete. See www.tesla.com/support/software-updates for additional details on Tesla vehicle software updates.
SB-22-00-016
November 19, 2022
Update Vehicle Firmware to Correct Taillight Functionality
Condition
Certain 2023 Model 3 and 2020-2023 Model Y vehicles built with global taillights and running firmware versions 2022.28 and later, but before 2022.40.4.1, may require a firmware update to address intermittently illuminating taillights on one or both sides of the vehicle. This condition does not affect brake lamp, backup lamp, or turn signal lamp operation.
Correction
Inspect the vehicle firmware version, and if necessary, update the vehicle firmware to version 2022.40.4.1 or later.
Procedure
On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle firmware version.
- If the vehicle is operating with a firmware version before 28, or 2022.40.4.1 and later, no further action is necessary. Use correction code S012200016.
- If the vehicle is operating with firmware version 2022.28 or later, but before 2022.40.4.1, update to version 2022.40.4.1 or later (refer to Service Manual procedure 00020003; Model 3, Model Y). Use correction code
Chronology :
– During the week of October 24, 2022, Tesla observed customer complaints primarily from foreign markets that claimed vehicle taillamps were not illuminating.
– From October 26, 2022, through November 4, 2022, Tesla investigated vehicle log data and firmware release details as they pertained to the customer complaints.
– On November 7, 2022, Tesla completed its investigation and confirmed the suspected root cause, risk assessment, and affected vehicle population.
– Tesla reviewed the findings with the executive team and, on November 8, 2022, a voluntary recall determination was made.
– As of November 14, 2022, Tesla identified 3 warranty claims and no field reports (received between November 1, 2022, and November 8, 2022) for U.S. vehicles that are related to or may be related to this condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition.
5 Affected Products
Vehicles
6 Associated Documents
Defect Notice 573 Report
RCLRPT-22V844-3313.PDF 214.322KB
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-22V844-6324.pdf 201.717KB
Owner Notification Letter(Part 577)
RCONL-22V844-8618.pdf 72.615KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V844-9406.PDF 211.138KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V844-3416.PDF 211.235KB
Latest Recalls Documents
No products found.
SEOCONTENT-START
SB-22-00-016 Page 1 of 1 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Tesla, Inc. Service Bulletin Update Vehicle Firmware to Correct Taillight Functionality SB-22-00-016 November 19, 2022 Classification Section/Group Mobile Service Configuration Recall Bulletin 00 – Inspection & Service Can Perform (where permitted) All Model Year Model Country/Region Build Location 2020 – 2023 Model 3, Model Y North America, Asia Pacific All The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a firmware update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition Certain 2023 Model 3 and 2020-2023 Model Y vehicles built with global taillights and running firmware versions 2022.28 and later, but before 2022.40.4.1, may require a firmware update to address intermittently illuminating taillights on one or both sides of the vehicle. This condition does not affect brake lamp, backup lamp, or turn signal lamp operation. Correction Inspect the vehicle firmware version, and if necessary, update the vehicle firmware to version 2022.40.4.1 or later. Correction Description Correction Time Inspect Vehicle Firmware Version; No Update Necessary S012200016 0.05 Inspect And Update Vehicle Firmware To Correct Taillight Functionality S022200016 0.05 Procedure On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle firmware version. • If the vehicle is operating with a firmware version before 2022.28, or 2022.40.4.1 and later, no further action is necessary. Use correction code S012200016. • If the vehicle is operating with firmware version 2022.28 or later, but before 2022.40.4.1, update to version 2022.40.4.1 or later (refer to Service Manual procedure 00020003; Model 3, Model Y). Use correction code S022200016.
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13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL
Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain model year 2023 Model 3 and 2020- 2023 Model Y vehicles. Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL On affected vehicles, a software error may cause the tail lamps on one or both sides to illuminate intermittently which may cause false fault detections during the vehicle wake up process. A taillamp that intermittently illuminates may result in reduced visibility in dark conditions, which may increase the risk of a collision. WHAT TESLA WILL DO Tesla remedied this issue with a free over-the-air (“OTA”) software update that prevents false fault detections during the vehicle wake up process, which ensures that all taillamps operate as designed. WHAT YOU SHOULD DO Please check that your vehicle is running software version 2022.40.100, 2022.40.4 or any later release, all of which contain the remedy. You can check the software version running on your vehicle by tapping ‘Controls’ then ‘Software’ on your touchscreen. If your vehicle is running any one of the software versions listed above, then there is no further action that you need to take, and you may disregard this notice. If your vehicle is not running one of these software versions, then please install the latest pending software update through your Tesla app, or by tapping the yellow clock icon on your vehicle’s touchscreen and following the prompts. For awareness, software updates typically take between 20 to 60 minutes to complete. See www.tesla.com/support/software-updates for additional details on Tesla vehicle software updates. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. If you have any questions or need assistance installing the software update, please contact Tesla online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (1-877-798-3752). Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.**************************************************************************************************************OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-844 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : NOV 15, 2022 NHTSA Recall No. : 22V-844 Manufacturer Recall No. : SB-22-00-016 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 321,628 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Tesla Model 3 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year 2023 Model 3 and 2020-2023 Model Y vehicles. Affected vehicles were identified based on vehicle manufacturing, configuration and firmware records. Production Dates : OCT 19, 2022 – NOV 05, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2023 Tesla Model Y Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year 2023 Model 3 and 2020-2023 Model Y vehicles. Affected vehicles were identified based on vehicle manufacturing, configuration and firmware records. Production Dates : MAY 24, 2020 – NOV 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : In rare instances, taillamps on one or both sides of affected vehicles may intermittently illuminate due to a firmware anomaly that may cause false fault detections during the vehicle wake up process. Brake lamps, backup lamps and turn signal lamps are not affected by this condition and continue to operate as designed. FMVSS 1 : NR Part 573 Safety Recall Report 22V-844 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A taillamp that intermittently illuminates may result in reduced visibility in dark conditions, which may increase the risk of a collision. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Vehicle Firmware Component Description : FW ver 2022.28 and later until 2022.40.4.1 (exc) Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin Texas 78725 Country : United States Chronology : – During the week of October 24, 2022, Tesla observed customer complaints primarily from foreign markets that claimed vehicle taillamps were not illuminating. – From October 26, 2022, through November 4, 2022, Tesla investigated vehicle log data and firmware release details as they pertained to the customer complaints. – On November 7, 2022, Tesla completed its investigation and confirmed the suspected root cause, risk assessment, and affected vehicle population. – Tesla reviewed the findings with the executive team and, on November 8, 2022, a voluntary recall determination was made. – As of November 14, 2022, Tesla identified 3 warranty claims and no field reports (received between November 1, 2022, and November 8, 2022) for U.S. vehicles that are related to or may be related to this Part 573 Safety Recall Report 22V-844 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 condition. Tesla is not aware of any crashes, injuries, or deaths related to this condition. Description of Remedy : Description of Remedy Program : At no cost to the customer, Tesla will deploy an over-the-air (“OTA”) firmware update to correct the firmware anomaly that may cause false fault detections during the vehicle wake up process. The remedy will ensure that all taillamps operate as designed. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement because there are no out of warranty repairs related to this condition. How Remedy Component Differs from Recalled Component : The remedy OTA firmware update prevents false fault detections during the vehicle wake up process, which ensures that all taillamps operate as designed, whereas a firmware release without the remedy may not prevent false fault detections. Identify How/When Recall Condition was Corrected in Production : Beginning on November 6, 2022, vehicles in production and in predelivery containment received a firmware release that includes the remedy. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified about this recall on or shortly after November 17, 2022. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : NOV 17, 2022 – NOV 17, 2022 Planned Owner Notification Date : JAN 14, 2023 – JAN 14, 2023 * NR – Not ReportedSEOCONTENT-END
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