“This site contains affiliate links for which OEMDTC may be compensated” |
November 1, 2022 NHTSA CAMPAIGN NUMBER: 22V818000
A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.
NHTSA Campaign Number: 22V818000
Manufacturer Tesla, Inc.
Components STEERING
Potential Number of Units Affected 40,168
Summary
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Remedy
Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla’s number for this recall is SB-22-00-014.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Tesla has a Recall
SB-22-00-014
November 4, 2022
Update Vehicle Firmware to Correct EPAS Software
Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a firmware update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions.
Condition
Certain 2017-2021 Model S and Model X vehicles may require a firmware update to address a possible reduction or loss of power steering assist. A reduction or a loss of power steering assist does not affect steering control, but may require greater steering effort by the driver, particularly at low speeds.
Correction
Inspect the vehicle firmware version, and if necessary, update the vehicle firmware to version 2022.36.5 or later.
Procedure
On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle firmware version.
- If the vehicle is operating with firmware version 2022.36.5 or later, no further action is Use correction code S012200014.
- If the vehicle is operating with a firmware version before 2022.36.5, update to version 36.5 or later (refer to Service Manual procedure 00020003; Model S, Model X). Use correction code S022200014.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain Model Year 2017-2021 Model S and Model X vehicles. Our records show that you are the owner of a vehicle affected by this action.
REASON FOR THIS RECALL
Release of Software Package 2022.36 changed calibration values for the electronic power assist steering (EPAS) system, which may inadvertently classify forces from external road dynamics (i.e., potholes or bumps) as unexpected steering assist torque, possibly resulting in reduced or lost power steering assist. Reduced or lost power steering assist may require greater steering effort, especially at lower speeds, which may increase the risk of a crash.
WHAT TESLA WILL DO
Tesla remedied this issue with a free over-the-air (“OTA”) software update that reverts the calibration values for the EPAS.
WHAT YOU SHOULD DO
Please check that your vehicle is running software version 2022.36.5 or any later release, all of which contain the remedy. You can check the software version running on your vehicle by tapping ‘Controls’ then ‘Software’ on your touchscreen. If your vehicle is running any one of the software versions listed above, then there is no further action that you need to take, and you may disregard this notice. If your vehicle is not running one of these software versions, then please install the latest pending software update through your Tesla app, or by tapping the yellow clock icon on your vehicle’s touchscreen and following the prompts. For awareness, software updates typically take between 20 to 60 minutes to complete. See www.tesla.com/support/software-updates for additional details on Tesla vehicle software updates.
If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov.
Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days.
Chronology :
– On October 11, 2022, Tesla began broadly rolling out firmware release 2022.36 to the vehicle fleet, which included updated calibration values for the electronic power assist steering (EPAS) system to better detect unexpected steering assist torque.
– Beginning on October 18, 2022, Tesla identified an increasing rate of alerts related to the updated EPAS calibration values on certain 2017-2021 Model S and Model X vehicles.
– On October 19, 2022, Tesla began deploying firmware release 2022.36.5 to the vehicle fleet, which reverted the calibration values for the EPAS to pre-2022.36 values, while Engineering assessed potential root causes and evaluated the condition
– From October 19, 2022, through October 24, 2022, Tesla investigated the alert occurrences and completed a risk assessment of the condition based on severity and rate of occurrence.
– On October 25, 2022, based on the risk assessment, Tesla made a determination to voluntarily recall the affected vehicles.
– As of November 1, 2022, Tesla identified 314 vehicle alerts for this condition among U.S. vehicles (received between October 11, 2022, and November 1, 2022) that are related to or may be related to this condition. Tesla is not aware of any injuries or deaths related to this condition.
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
TESLA | MODEL S | 2017-2021 |
TESLA | MODEL X | 2017-2021 |
7 Associated Documents
Defect Notice 573 Report
RCLRPT-22V818-6624.PDF 215.017KB
Recall Acknowledgement
RCAK-22V818-4620.pdf 691.376KB
Remedy Instructions and TSB
RCRIT-22V818-4946.pdf 128.645KB
Owner Notification Letter(Part 577)
RCONL-22V818-1488.pdf 106.831KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V818-3481.PDF 211.124KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V818-0378.PDF 211.229KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V818-2451.PDF 211.31KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V818&docType=RCL
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset and EPB service functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
Last update on 2024-04-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-818 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tesla, Inc. Submission Date : NOV 01, 2022 NHTSA Recall No. : 22V-818 Manufacturer Recall No. : SB-22-00-014 Manufacturer Information : Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin TX 78725 Company phone : 6506815000 Population : Number of potentially involved : 40,168 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2017-2021 Tesla Model S Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year 2017-2021 Model S and Model X vehicles. Affected vehicles were identified based on vehicle manufacturing, service and firmware deployment records. Production Dates : AUG 16, 2017 – DEC 28, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2017-2021 Tesla Model X Vehicle Type : Body Style : Power Train : NR Descriptive Information : The subject population includes certain model year 2017-2021 Model S and Model X vehicles. Affected vehicles were identified based on vehicle manufacturing, service and firmware deployment records. Production Dates : AUG 20, 2017 – DEC 27, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-818 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Firmware release 2022.36 changed calibration values for the electronic power assist steering (EPAS) system. In rare cases on certain 2017-2021 Model S and Model X vehicles, the updated calibration values may result in reduced or lost power steering assist due to forces from external road dynamics (i.e., pot holes or bumps) being inadvertently classified as unexpected steering assist torque. Reduced or lost power steering assist does not affect steering control, but could require greater steering effort from the driver, particularly at low speeds. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Reduced or lost power steering assist may require greater steering effort, especially at lower speeds, which may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Upon experiencing reduced or lost power steering assist, an audio alert will trigger and a visual alert will appear on the instrument cluster. Involved Components : Component Name 1 : Vehicle Firmware Component Description : FW Rel. between 2022.36 (inc) and 2022.36.4 (inc) Component Part Number : N/A Supplier Identification : Component Manufacturer Name : Tesla, Inc. Address : 1 Tesla Road Austin Texas 78725 Country : United States Chronology : – On October 11, 2022, Tesla began broadly rolling out firmware release 2022.36 to the vehicle fleet, which included updated calibration values for the electronic power assist steering (EPAS) system to better detect unexpected steering assist torque. Part 573 Safety Recall Report 22V-818 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 – Beginning on October 18, 2022, Tesla identified an increasing rate of alerts related to the updated EPAS calibration values on certain 2017-2021 Model S and Model X vehicles. – On October 19, 2022, Tesla began deploying firmware release 2022.36.5 to the vehicle fleet, which reverted the calibration values for the EPAS to pre-2022.36 values, while Engineering assessed potential root causes and evaluated the condition – From October 19, 2022, through October 24, 2022, Tesla investigated the alert occurrences and completed a risk assessment of the condition based on severity and rate of occurrence. – On October 25, 2022, based on the risk assessment, Tesla made a determination to voluntarily recall the affected vehicles. – As of November 1, 2022, Tesla identified 314 vehicle alerts for this condition among U.S. vehicles (received between October 11, 2022, and November 1, 2022) that are related to or may be related to this condition. Tesla is not aware of any injuries or deaths related to this condition. Description of Remedy : Description of Remedy Program : Firmware release 2022.36.5 and later firmware releases revert the calibration values for the EPAS to pre-2022.36 values. As described above, firmware release 2022.36.5 began deploying to affected vehicles on October 19, 2022. As of November 1, 2022, more than 97% of the affected vehicles installed firmware release 2022.36.5 or a later firmware release. No further action is necessary from owners whose vehicles are equipped with firmware release 2022.36.5 or a later firmware release. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement to owners since all of the affected vehicles already received the remedy free of charge. How Remedy Component Differs from Recalled Component : Firmware release 2022.36 includes calibration values that may result in reduced or lost power steering assist due to forces from external road dynamics (i.e. pot holes or bumps) being inadvertently classified as unexpected steering assist torque. Firmware release 2022.36.5 reverts the calibration values for the EPAS to pre-2022.36 values. Identify How/When Recall Condition was Corrected in Production : Vehicles in production were not impacted. The condition only affected certain 2017-2021 Model S and Model X vehicles that installed firmware release 2022.36. Recall Schedule : Description of Recall Schedule : All Tesla stores and service centers will be notified about this recall on or shortly after November 3, 2022. Owner notification letters will be mailed in accordance with 49 C.F.R. § 577.7. Planned Dealer Notification Date : NOV 03, 2022 – NOV 03, 2022 Part 573 Safety Recall Report 22V-818 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : DEC 31, 2022 – DEC 31, 2022 * NR – Not Reported
**************************************************************************************************************
SB-22-00-014 Page 1 of 1 For feedback on the accuracy of this document, email ServiceBulletinFeedback@tesla.com Tesla, Inc. Service Bulletin Update Vehicle Firmware to Correct EPAS Software SB-22-00-014 November 4, 2022 Classification Section/Group Mobile Service Configuration Recall Bulletin 00 – Inspection & Service Can Perform (where permitted) All Model Year Model Country/Region Build Location 2017 – 2021 Model S, Model X North America, Europe, Australia, Hong Kong, South Korea, Macau, New Zealand, Taiwan Fremont The model(s) and model year(s) listed are a general approximation of the affected VIN list. Refer to the VIN/Bulletin Tracker or Customer/Vehicle profile to determine applicability of this bulletin for a particular vehicle. Recall Bulletin: Recall Bulletins are mandatory service procedures that, unless they can be completed via a firmware update that a customer installs through the normal course of ownership, must be carried out by Tesla-certified Service Centers. Recall work performed by uncertified technicians could lead to unsafe conditions or voided warranty provisions. Condition Certain 2017-2021 Model S and Model X vehicles may require a firmware update to address a possible reduction or loss of power steering assist. A reduction or a loss of power steering assist does not affect steering control, but may require greater steering effort by the driver, particularly at low speeds. Correction Inspect the vehicle firmware version, and if necessary, update the vehicle firmware to version 2022.36.5 or later. Correction Description Correction Time Inspect Vehicle Firmware Version; No Update Necessary S012200014 0.05 Inspect And Update Vehicle Firmware To Correct EPAS Software S022200014 0.05 Procedure On the vehicle touchscreen, touch Controls (vehicle icon) > Software, and then scroll down to display the vehicle firmware version. • If the vehicle is operating with firmware version 2022.36.5 or later, no further action is necessary. Use correction code S012200014. • If the vehicle is operating with a firmware version before 2022.36.5, update to version 2022.36.5 or later (refer to Service Manual procedure 00020003; Model S, Model X). Use correction code S022200014.
**************************************************************************************************************
13101 Tesla Road Austin, TX 78725 IMPORTANT SAFETY RECALL
(if applicable; if not, remove this line) <City, State, ZIP> This notice applies to your vehicle, NHTSA Recall No: 22V-818 Dear Tesla Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Tesla, Inc. has decided that a defect, which relates to motor vehicle safety exists in certain Model Year 2017-2021 Model S and Model X vehicles. Our records show that you are the owner of a vehicle affected by this action. REASON FOR THIS RECALL Release of Software Package 2022.36 changed calibration values for the electronic power assist steering (EPAS) system, which may inadvertently classify forces from external road dynamics (i.e., potholes or bumps) as unexpected steering assist torque, possibly resulting in reduced or lost power steering assist. Reduced or lost power steering assist may require greater steering effort, especially at lower speeds, which may increase the risk of a crash. WHAT TESLA WILL DO Tesla remedied this issue with a free over-the-air (“OTA”) software update that reverts the calibration values for the EPAS. WHAT YOU SHOULD DO Please check that your vehicle is running software version 2022.36.5 or any later release, all of which contain the remedy. You can check the software version running on your vehicle by tapping ‘Controls’ then ‘Software’ on your touchscreen. If your vehicle is running any one of the software versions listed above, then there is no further action that you need to take, and you may disregard this notice. If your vehicle is not running one of these software versions, then please install the latest pending software update through your Tesla app, or by tapping the yellow clock icon on your vehicle’s touchscreen and following the prompts. For awareness, software updates typically take between 20 to 60 minutes to complete. See www.tesla.com/support/software-updates for additional details on Tesla vehicle software updates. If you believe that Tesla has failed or is unable to remedy this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, by calling 1-888-327-4236 (TTY: 1-800-424-9153), or by visiting www.safercar.gov. Federal law requires any lessor who receives a notification of a noncompliance or safety-related defect determination pertaining to any leased motor vehicle to send the notice to the lessee within 10 days. If you no longer own the vehicle, update vehicle ownership in your Tesla Account. For more details adding or removing vehicles from your Tesla Account, visit www.tesla.com/support/account-support#add-remove-products. If you have any questions or need assistance installing the software update, please contact Tesla online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (1-877-798-3752). Thank you for being a Tesla customer. We are committed to ensuring that your vehicle provides the highest possible level of safety. TESLA, INC.SEOCONTENT-END